Hamed Hemida

Experience

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  Quick's For Computer & Trade

  Nov 2006 - Apr 2007

  Web Designer

  * Designing, drawing, slicing and marking up valid, cross-browser compatible web pages as both static and dynamic HTML & PHP files. * Maintaining the website design from any bugs or errors. * Collaborate with the developer team.

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  Wahah 2000

  May 2007 - Apr 2009

  Technical Support Manager

  * Coaching representatives on proper escalation procedures, customer service and technical troubleshooting* Following up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.* Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement* Mentoring and training new support staff.* Oversees troubleshooting, systems.* Work with other departments to resolve escalated issues or product issues. Show less

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  BAKRI NAVIGATION CO LIMITED

  Jun 2009 - Aug 2011

  System Administrator

  * Install, configure, maintain network services, equipment and devices.* Manages all system back-up and restore.* Troubleshooting IT systems when there is an issue reported by computer users.* Performing a check to make sure all systems are working fine and up to date.* Make recommendations for future upgrades.

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  Madinaty Sports Club (TMG)

  Aug 2011 - Jan 2013

  IT Manager

  * Design and development the official madinaty sports club website.* Network design and security. * Software installation, maintenance, and upgrading.* Manage user accounts, permissions, email, anti-virus, anti-spam.* Research and troubleshooting* Routine network administration and maintenance* Database supervision.* Performing backups of all staff's computers and of the server.* Training and assisting staff in using hardware and software efficiently* Troubleshooting any routine problems that staff cannot fix on their own, such as a problem with the printer or a computer that freezes repeatedly Show less

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  Seenopex Oil Services

  Mar 2013 - now

  IT Manager

  1- Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.2- Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.3- Researching and installing new systems.4- providing secure access to the network for remote users.5- guaranteeing the smooth running of all IT systems, including anti-virus software, print services and email provision.6- Managing crisis situations, which may involve complex technical hardware or software problems.7- keeping up to date with the latest technologies.8- Offering users appropriate support and advice Show less