Hamed Hemida

Hamed Hemida

Web Designer

Followers of Hamed Hemida1000 followers
location of Hamed HemidaNew Cairo, Cairo, Egypt

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  • Timeline

  • About me

    IT Manager at Seenopex Oil Services

  • Education

    • Integrated thebes academy for science

      2002 - 2006
      Bachelor's degree MIS Very Good
    • Egyptian secondary school

      2000 - 2002
      Very Good
  • Experience

    • Quick's For Computer & Trade

      Nov 2006 - Apr 2007
      Web Designer

      * Designing, drawing, slicing and marking up valid, cross-browser compatible web pages as both static and dynamic HTML & PHP files. * Maintaining the website design from any bugs or errors. * Collaborate with the developer team.

    • Wahah 2000

      May 2007 - Apr 2009
      Technical Support Manager

      * Coaching representatives on proper escalation procedures, customer service and technical troubleshooting* Following up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.* Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement* Mentoring and training new support staff.* Oversees troubleshooting, systems.* Work with other departments to resolve escalated issues or product issues. Show less

    • BAKRI NAVIGATION CO LIMITED

      Jun 2009 - Aug 2011
      System Administrator

      * Install, configure, maintain network services, equipment and devices.* Manages all system back-up and restore.* Troubleshooting IT systems when there is an issue reported by computer users.* Performing a check to make sure all systems are working fine and up to date.* Make recommendations for future upgrades.

    • Madinaty Sports Club (TMG)

      Aug 2011 - Jan 2013
      IT Manager

      * Design and development the official madinaty sports club website.* Network design and security. * Software installation, maintenance, and upgrading.* Manage user accounts, permissions, email, anti-virus, anti-spam.* Research and troubleshooting* Routine network administration and maintenance* Database supervision.* Performing backups of all staff's computers and of the server.* Training and assisting staff in using hardware and software efficiently* Troubleshooting any routine problems that staff cannot fix on their own, such as a problem with the printer or a computer that freezes repeatedly Show less

    • Seenopex Oil Services

      Mar 2013 - now
      IT Manager

      1- Evaluating user needs and system functionality and ensuring that IT facilities meet these needs.2- Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.3- Researching and installing new systems.4- providing secure access to the network for remote users.5- guaranteeing the smooth running of all IT systems, including anti-virus software, print services and email provision.6- Managing crisis situations, which may involve complex technical hardware or software problems.7- keeping up to date with the latest technologies.8- Offering users appropriate support and advice Show less

  • Licenses & Certifications

    • Quality Management System ISO 9001