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Vincent Wang

Vincent Wang

Followers of Vincent Wang75 followers
location of Vincent WangChaoyang District, Beijing, China

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  • Timeline

  • About me

    Customer Operations Manager at Ericsson

  • Education

    • Beijing Institute of Technology

      2004 - 2008
      Bachelor of Applied Science Information Engineering

      Rank: 7% (20/279)

    • Beijing University of Post and Telecommunications

      2008 - 2011
      Master of Applied Science Communication and Information Systems

      Enrolled without the admission test

  • Experience

    • Ericsson

      Apr 2011 - now

      1. Rich on-site support experience both overseas (Tunis, Taiwan, Brazil, etc.) and domestic (Henan, Jilin, Shanghai, etc.)2. Rich job rotation experience in both project delivery and support organization (1st line, 2nd line and 3rd line).3. Lead the whole customer support team (China North Area) transforming from Post-Troubleshooting Support to Preemptive Support WoW.4. Responsible for whole customer support team (China North Area)'s competence buildup through internal workshops and live network troubleshooting training. Show less

      • Customer Operations Manager

        Jul 2017 - now

      • Senior Support Engineer

        Apr 2011 - Jul 2017

  • Licenses & Certifications

    • Leaders' Core Curriculum Program

      Ericsson
      Mar 2021

    • Project Management Professional (PMP)

      Project Management Institute
      Sept 2018

    • Senior Support Engineer

      Ericsson
      Apr 2017

    • Experienced Customer Project Manager

      Ericsson
      May 2019

  • Honors & Awards

    • Awarded to Vincent Wang
      Digital Services Heroes Ericsson --- Business Area Digitial Services Group 2020
    • Awarded to Vincent Wang
      Excellent Employee Ericsson --- Market Area North East Asia (Networks Group) 2020
    • Awarded to Vincent Wang
      DGS Sales Achievement Ericsson --- Business Area Digitial Services Group 2019
    • Awarded to Vincent Wang
      Excellent Employee Ericsson --- Market Area North East Asia (Networks Group) 2019
    • Awarded to Vincent Wang
      Excellent Team Ericsson --- Market Area North East Asia (Networks Group) 2018
    • Awarded to Vincent Wang
      Excellent Team Ericsson --- Global Service Center (China) 2016 2016 Rio Olympic On-Site Support
    • Awarded to Vincent Wang
      Excellent Employee Ericsson --- Global Service Center (China) 2015
    • Awarded to Vincent Wang
      Excellent Employee Ericsson --- Global Service Center (China) 2012 1. Rated as Exceptional Performance for outstanding contribution to global CSR and Emergency Support2. Top 1% in GSC China