Sharyn Hubert

Experience

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  ANZ Banking Group Limited

  Jan 1976 - Jan 1985

  • All aspects of retail banking and lending including consumer and commercial clients.

  • All aspects of retail banking and lending including consumer and commercial clients.

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  Chase AMPBank Limited

  Jan 1985 - Jan 1988

  Loans Administration Manager/Supervisor Consumer Credit Acceptance

  Responsibilities• In-house documentation of approved commercial loans.• Day to day management of commercial loan portfolio for the bank.• Manage customised computer system for commercial loans.Key Achievements• Established all procedures for newly formed division of the bank.• Specified and tested changes to the customized commercial loan computer system.• Developed in-house documentation in consultation with panel solicitors.• Managed the bank’s margin loan portfolio through the share market crash in 1987/88.Supervisor - Consumer Credit Acceptance – 1985 to 1986Responsibilities• Develop policies, workflows, procedures and training from the inception of the bank in Australia. • Supervise a team of 10 staff to analyse and determine unsecured consumer credit applications.Key Achievements• Planned and implemented the successful dry run of processes developed.• Successful live implementation of policies, workflows and procedures. Show less

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  Credit Lyonnais Property Finance Limited

  Jan 1988 - Jan 1990

  Loans Administration Manager

  Responsibilities• Manage securitised, institutional and mortgage trust loan portfolios with a team of four staff. • Direct dealing with customers, primarily commercial and residential property investors. • Direct dealing with panel solicitors and valuers.• All aspects of loan management from on-boarding to discharge.• Development and management of work processes and computer systems.Key Achievements• Established systems for management of securitized funding.• Established systems for management of non standard loan terms.• Identified and established new solicitors to panel.• Overcame initial dissention among staff which had been a long term problem when I took over the role. Show less

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  National Mortgage Market Coporation

  Jan 1990 - Jan 1992

  Loans Administration and Systems Manager

  Responsibilities• Specification, testing and implementation of new and upgraded computer programs and work processes.• Manage head office processing and reporting centre responsible for the establishment and ongoing management of consumer home loans through various state government home ownership schemes.Key Achievements• Reported directly to the CEO and working directly with State Government Departments in Victoria and South Australia. • Managed a team of staff through a phase of rapid growth in customer numbers particularly in the State Government low income earners loan schemes.• Developed plan for restructure of department to manage significantly increased business volumes and enable increased focus on ongoing management of loan portfolio. Show less

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  StGeorge Bank Limited

  Jan 1992 - Nov 2003

  Various retail branch positions

  Various retail branch roles including customer relations, staff management and consumer lending.

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  Epping and District Financial Services Limited- Epping Community Bank Branch Bendigo Bank

  Nov 2003 - Dec 2015

  Branch Manager

  Responsible for sales, staff management, customer service, consumer and small business lending, professional relationships and all aspects of business development and operations of a Community Bank branch. Reports direct to volunteer board of directors and is accountable for business growth, profitability and community relationships.

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  REA Group

  Dec 2015 - Jan 2024

  Lending Services Manager

  Leading a team of experts in residential mortgage products, policy and qualification criteria.Participation in the corporations Responsible Managers Committee which has oversight of regulatory compliance.Developing solutions to accommodate added complexities in policies and changes in the regultory environment.Oversight of accuracy of system information and qualification results across a panel of residential lenders.Troubleshooting of system issues and support to broker network.Implementation of changes due to regulatory and policy changes.Foster a continuous improvement culture. Show less

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  Australian Financial Complaints Authority

  Mar 2024 - now

  Dispute Resolution Specialist

  Using the industry knowledge I have gained over my career to help consumers by investigating, negotiating and resolving complaints relating to financial services.