Isaac Rameka

Experience

• 

  Auckland Council

  Jan 2017 - Apr 2019

  Recreation Assistant
• 

  Canon New Zealand Limited

  Feb 2017 - Jun 2020

  Customer Service Representative

  Part of Canon's Customer Service team, supporting both the Consumer Goods and B2B product lines. I developed a well-rounded understanding of Canon's offerings and provided effective support to various stakeholders. It also improved my technical troubleshooting abilities and customer service skills.Developed Exceptional Communication Skills:- Cultivated strong communication skills through daily interaction with customers.- Expertly managed inquiries and issues from both internal and external stakeholders, ensuring efficient and satisfactory resolutions.- Technical Troubleshooting:- Specialized in resolving a variety of technical issues, specifically related to cameras and printers.- Demonstrated proficiency in identifying and rectifying complex technical problems, ensuring seamless customer experiences.Efficient B2B Collaboration:- Worked closely with B2B clients to facilitate smooth product ordering and supply processes.- Ensured timely and organized delivery of products to clients, enhancing overall customer satisfaction and retention. عرض أقل

• 

  The Kraft Heinz Company

  Jan 2021 - now

  Account Executive in the Woolworth's New Zealand team. Working under the Senior Account Manager and Head of Customer to provide support to Account Team looking after our largest retail account.Responsibilities included but were not limited to:- Assisting with preparation and management of promotional plans and full year financial delivery.- Driving central implementation of core sales processes (including promotional plans, category reviews, key event weeks, NPD and activations).- Acting as a key Communicator between Account Team & Field Sales developing and implementing an improved weekly communication process.- Updating and providing commentary on key forecasts, scan performance and NPD reports.- Compiling details on all key event weeks, working with Account Managers to build robust plans.- Provide support to the Field Team through promotional activity planning and in store execution. عرض أقل

  • National Account Manager

    Nov 2022 - now

  • Account Executive

    Dec 2021 - Nov 2022

  • Graduate

    Jan 2021 - Jan 2022