Henry Johnson

Experience

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  US Navy

  Feb 2013 - Oct 2017

  Logistics Specialist

  Postal | Supply and Warehouse | Government Procurement and Contracting

• 

  Nelson Engineering Co.

  Jan 2018 - Apr 2018

  Purchasing Assistant

  • Prepared RFQ’s and purchase orders for manufactured parts, raw materials, and everyday office supplies and monitored shipments for on-time delivery or delays.• Evaluated materials ensuring proper specifications and DFARS compliance.• Arranged payments and freight charges of all material requirements.

• 

  Amazon

  Sept 2018 - Feb 2019

  Transport Specialist

  • Made outbound calls to dispatch and/or drivers to gather information to VR ID’s in order to close out working items.• Coordinated with other Amazon facilities for assistance in staging customer facing loads, providing empty trailers, cancellation verification of VR ID’s, facility delays and rescheds.• Built and monitored cases as they moved through department(s) to reach a resolution for carriers.

• 

  Charlie’s Bar & Nightclub

  Jun 2019 - Apr 2020

  Bartender

  • Demonstrated the ability to upkeep bar organization and cleanliness following sanitation procedures and safety guidelines. • Advertised and marketed menu options to guest to increase guest satisfaction and incoming revenue goals. • Monitored cash registers and collected payments for drinks and food.

• 

  Waste Management

  Nov 2020 - Jun 2021

  Customer Service Representative

  • Handled inbound customer calls regarding accounts pertaining to payments, waste disposal schedules and rescheduling, and reviewing account accuracy for continued monthly service.• Opened and closed customer cases concerning service complaints, account issues requiring review, and customer compliments to services. • Worked with Microsoft Teams and other applications ensuring positive workflow.

• 

  DoorDash

  Jan 2022 - now

  Merchant Onboarding Integrations

  • Oversee Merchant Onboarding with a Point of Sale from end-to-end: signed opportunity, account setup, user access, bank account, finalizing with activation on DoorDash.• Provide outstanding support for POS Merchant facing issues through consistent follow upvia inbound and outbound calls as well as email communications.• Troubleshoot and resolve merchant technical issues with their point-of-sale systems instore, ensuring no de-integration between DoorDash and their point-of-sale provider.• Utilize programs such as Salesforce, SIGMA, Google Suite, and other internal/externaltroubleshooting docs and programs, making sure proper use of data and resourcesavailable to resolving merchant account issues. Show less