Michael Proud MCMI, AMRSPH

Experience

• 

  Big Lamp Brewers

  Apr 1999 - Feb 2002

  Senior Team Lead

  As a Pub and Restaurant Team Lead, my primary role was to oversee the day-to-day operations of the establishment and ensure that it ran smoothly. I was responsible for managing a team of staff members, including bartenders, servers and host. One of my main duties was to create and implement policies and procedures to maintain high levels of customer service and satisfaction. This involved training and mentoring the staff to provide prompt and efficient service, handle customer complaints or issues, and maintain a clean and welcoming environment for guests.I also played a crucial role in inventory management, including ordering supplies, monitoring stock levels, and ensuring cost-effective usage of resources. Additionally, I worked closely with the kitchen staff to develop menus, specials, and promotional offers that appealed to our target market and helped to increase sales.Another important aspect of my role was overseeing the financial aspects of the business. This involved monitoring sales and expenses, analysing profit margins, and working with the management team to develop strategies to maximise revenue and minimise costs. I also had experience handling cash management and ensuring accurate record-keeping.In terms of leadership, I focused on fostering a positive work environment by promoting teamwork, providing regular feedback and recognition to the staff, and resolving any conflicts or issues that arose. I encouraged creativity and innovation among the team members, collaborating with them to develop new ideas for events, promotions, and improvements to enhance the overall customer experience.Overall, my role as a Team Lead required strong leadership skills, excellent communication and interpersonal skills, attention to detail, and the ability to thrive in a fast-paced and dynamic environment. Show less

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  Punch Taverns

  Jan 2002 - Feb 2006

  Assistant Manager

  As the Assistant Pub Manager, I held a crucial role in overseeing the day-to-day operations of three neighboring pubs on Newcastle Quayside.First and foremost, customer service was at the forefront of my role. I ensured that patrons were greeted with a warm and friendly atmosphere, creating a positive experience for all. This involved managing the staff, training them on customer service protocols, and coordinating shifts to ensure adequate coverage during peak hours.I took great pride in maintaining a well-stocked bar, overseeing stock levels, and ordering supplies to meet demand. Additionally, I implemented efficient inventory management systems to minimise waste and maximise profitability. This resulted in cost savings for the establishment while ensuring an uninterrupted supply of alcoholic and non-alcoholic beverages.Another aspect of my role involved supporting the financial aspects of the pubs. I collaborated with the Manager to develop budgets, monitor expenses, and identify areas for improvement. Through effective cost control measures, we were able to optimise profit margins without compromising on quality or service.Furthermore, I played a crucial role in marketing and promoting the pubs. This entailed organising special events, live music nights, and themed parties to attract a diverse clientele. I also utilised local advertising channels to spread the word about our offerings and engage with the community.Maintaining health and safety standards was paramount in my role. I ensured compliance with all relevant regulations, conducted regular inspections, and implemented necessary safety protocols. This helped create a safe environment for both customers and staff alike.Lastly, I fostered a positive and cohesive team environment by providing supportive leadership and fostering open communication. I implemented training programs to upskill the staff, ensuring that they were well-equipped to deliver exceptional service. Show less

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  BALTIC Centre for Contemporary Art

  Feb 2006 - Aug 2008

  Cafe Manager

  As the Cafe Bar Manager, my role was to oversee the daily operations and management of the cafe bar. I was responsible for ensuring the smooth running of the establishment, providing excellent customer service, and maximising sales and profitability.One of my core tasks was managing a team of staff, including hiring, training, and motivating them to deliver exceptional service. I created work schedules, delegated responsibilities, and conducted performance evaluations to ensure efficiency and maintain high standards.I also played a crucial role in menu planning, working closely with chefs to develop a diverse and appealing menu that catered to a range of dietary preferences and restrictions. I sourced and maintained relationships with suppliers, ensuring high-quality ingredients and competitive pricing.Customer satisfaction was a top priority, and I implemented strategies to enhance the ambience and experience for patrons. This included overseeing the cleanliness and organisation of the cafe bar, as well as coordinating regular maintenance and repairs. I actively sought customer feedback and swiftly addressed any concerns or issues that arose.Additionally, I managed inventory, monitored stock levels, and ensured efficient stock rotation to minimise waste and maximise profits. I was also responsible for budgeting, financial reporting, and achieving revenue targets.As the Cafe Bar Manager, I represented the Baltic Art Centre at industry events and networking opportunities, fostering partnerships with other businesses and organisation’s. I collaborated with the marketing department to promote events and specials, both online and offline, to drive foot traffic and increase revenue. Show less

• 

  Spirit Pub Company

  Aug 2008 - Jun 2011

  Assistant Manager

  I had the privilege of overseeing all aspects of pub operations, ensuring exceptional customer service and delivering an outstanding experience to patrons. With my keen eye for detail and extensive knowledge of the industry, I successfully managed day-to-day operations, including staff supervision, inventory management, and financial planning.Throughout my tenure, I implemented effective sales strategies that resulted in increased revenue and customer loyalty. I fostered a positive work environment by recruiting, training, and motivating a team of skilled employees, leading to high levels of productivity and exemplary service. Additionally, I adeptly handled customer inquiries and concerns, ensuring their satisfaction and loyalty.As a Relief Manager, I demonstrated my adaptability and quick thinking by seamlessly transitioning into different pub locations. I thrived in dynamic environments, successfully maintaining consistent standards and upholding the reputation of each establishment. Whether managing a small neighborhood pub or a bustling city venue, I consistently exceeded targets and drove operational excellence. Show less

• 

  Friends of Lemington. Registered charity number: 1144947

  Jun 2011 - Apr 2019

  Board Trustee

  As a Trustee for The Friends of Lemington (formerly Lemington Community Association), my role encompassed several key responsibilities.1. Governance: As a trustee, I was responsible for ensuring the proper governance of the organisation. This involved attending regular board meetings to discuss and make decisions on matters related to the association's objectives, policies, and strategies. I worked collectively with other trustees to uphold legal and ethical standards, acting in the best interests of the organisation and its beneficiaries.2. Strategic Planning: I actively participated in the development and implementation of the association's long-term strategic plans. This included assessing community needs, setting goals, and devising strategies to fulfill the organisations mission. I contributed insights and ideas to shape the direction of the association and ensure its activities aligned with the needs of the Lemington community.3. Fundraising and Resource Management: As a trustee, I actively contributed to fundraising efforts to secure resources for the association's programs and initiatives. This included identifying potential funding sources, participating in fundraising events, and engaging with donors or sponsors. Additionally, I collaborated with other trustees to effectively manage the association's resources and assets, ensuring they were utilised efficiently and in alignment with the organisations goals.4. Public Relations and Advocacy: I represented the association within the community and acted as an advocate for its cause. This involved building relationships with stakeholders, such as local authorities, businesses, and community members, to promote awareness and support for the association's activities. I had also been involved in networking events, and public relations campaigns to advance the organisation’s mission and objectives. Show less

• 

  HealthWORKS Newcastle

  Jun 2011 - now

  As a Data and Impact Manager, my role involves overseeing various aspects of data management and assessing the impact of initiatives within Healthworks . I am responsible for monitoring all initiatives, ensuring they align with key performance indicators (KPIs) and comply with data protection regulations. Additionally, I handle the role of Data Protection Officer (DPO), safeguarding sensitive data and ensuring adherence to relevant privacy regulations.Furthermore, my role includes evaluating and measuring the social value created by Healthworks activities. This entails assessing the positive impact our initiatives have on society, including economic, environmental, and social factors.In addition to these responsibilities, I also provide line management for the Front of House and Administrators, ensuring efficient day-to-day operations and fostering a productive and collaborative work environment. Show less I collaborated extensively with senior management and director teams, and I was responsible for managing the administration team across both main sites. My primary role involved assisting in achieving service synergy across six work streams, leveraging my broad understanding of service delivery across various teams. Furthermore, I provide comprehensive personal assistant support to the directors and CEO. In addition to my support role, I produce monthly, quarterly, and annual reports, ensuring accurate data recording for a total of nine projects and six work streams. This includes implementing and maintaining bespoke management information systems and delivering training across the work streams. Furthermore, I maintain professional relationships with external stakeholders and funders, including the NHS and Public Health England, and I was responsible for reporting back on service level agreements (SLAs) and key performance indicators (KPIs). Show less I played a vital role in promoting health and well-being within the community. I led a team of dedicated health trainers, guiding and supporting them to deliver exceptional services to individuals from diverse backgrounds. My primary responsibility was to develop & implement innovative health education programs, tailored to meet the specific needs of our community members. This involved conducting thorough assessments to identify health issues and creating personalised intervention plans that addressed those concerns. I employed my extensive knowledge of community resources & partnerships to connect individuals with essential services, ensuring they received comprehensive support.In addition to coordinating the daily activities of the health trainers, I advocated for team's professional development, providing ongoing training & mentorship. I effectively managed the team's caseload, ensuring that targets and objectives were met consistently. This required effective communication and coordination with other healthcare professionals, community organisations, and external stakeholders. I adeptly handled administrative tasks such as maintaining accurate records, producing reports, and managing budgets to ensure the smooth running of our operations.Furthermore, I actively engaged with the community by organising workshops & outreach events to raise awareness about various health-related topics. By establishing strong relationships with community & local organisations, I fostered collaboration and secured additional resources to enhance our outreach efforts.Throughout my tenure, I demonstrated strong leadership skills, motivating and inspiring my team to deliver high-quality services that made a tangible difference in the lives of our community members. I am proud of the positive impact we had on increasing health literacy, empowering individuals to make informed decisions about their well-being, and ultimately contributing to the overall improvement of public health Show less As the Community Cafe Manager, my role was to oversee the daily operations and ensure a welcoming and inclusive environment for all customers. I was responsible for managing a team of employees and volunteers including hiring, training, and scheduling shifts.One of my main tasks was to develop and implement effective marketing strategies to attract new customers and retain existing ones. This involved creating eye-catching advertisements, coordinating with local businesses for cross-promotions, and organising community events to increase the cafe's visibility.Maintaining high-quality service and customer satisfaction were paramount. I regularly interacted with customers, addressing any concerns or feedback and ensuring their experience was enjoyable. This involved actively listening, resolving conflicts, and going above and beyond to meet their needs.I also managed inventory and supplies, monitoring stock levels, and placing orders to ensure the cafe was well-stocked at all times. I collaborated with suppliers to negotiate favorable pricing and maintained strict quality control over the ingredients and products used in the cafe.Additionally, I was responsible for managing financial aspects, such as budgeting and cost control. This involved analysing sales data, forecasting expenses, and implementing cost-saving measures without compromising the quality of offerings.To foster a sense of community, I organised and hosted various events, including fundraising events, art exhibitions, and workshops. These initiatives aimed to engage and connect with the local community, while also promoting the cafe as a hub for creativity and collaboration.Overall, my role as the Community Cafe Manager required a combination of strong leadership, excellent communication skills, and a genuine passion for creating a warm and inviting space for the community to gather, enjoy great food, and support local talent. Show less As an Community Health Trainer, my role was to provide health education & support to individuals in the community. I was responsible for promoting a healthy lifestyle & empowering individuals to take control of their own health & wellbeing. One of my primary tasks was to conduct one-on-one consultations with community members. During these, I would assess their health needs, set goals, & develop personalised action plans. I provided information & practical advice on various health topics, including nutrition, exercise, stress management, smoking cessation, & alcohol & drug abuse.I also facilitated group workshops & community events to educate larger audiences. These workshops covered a range of health-related topics & aimed to raise awareness & inspire behavior change. I utilised interactive teaching methods, such as demonstrations, discussions, and role-plays, to engage participants & encourage active learning.In addition to direct interventions, I collaborated with other healthcare professionals, community organisation’s, & local authorities to develop & implement health promotion initiatives. I attended meetings, contributed to strategic planning, & worked closely with partners to ensure the successful delivery of projects.Another crucial aspect of my role was to identify & address barriers to accessing healthcare services. I assisted individuals in navigating the healthcare system, explaining their rights, entitlements & signposting them to appropriate services and resources.Throughout, I maintained accurate and confidential records of all interactions and interventions. I also stayed up-to-date with the latest health guidelines, research, and best practices through continuous professional development.Overall, my role involved empowering individuals, promoting health education, & fostering positive behavior change in the community. It required effective communication skills, empathy, and a genuine passion for improving the health & wellbeing of others. Show less

  • Senior Manager - Data & Impact

    May 2019 - now

  • Business Service Support

    Apr 2016 - May 2019

  • Team Lead, Community Health Trainer

    Apr 2015 - Apr 2016

  • Cafe Manager

    Sept 2014 - Apr 2015

  • Community Health Trainer

    Jun 2011 - Sept 2014