Experience

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  Telefonica telecom group, brazil

  Feb 1998 - May 2002

  Customer service representative

  • Responding to inbound and outbound calls & checking the customer’s needs.• Contacting the customers according to their specific territory and supporting them in all aspects of problem resolution and keeping the customer informed about the whole procedure.• Identifying and offering additional products or services that may be beneficial to customers• Providing timely responses to customer escalations with appropriate notification to all Support Centre colleagues.• Logging and tracking details of solutions provided to resolve customer issues and updating the database to ensure customer information are accurate.• Participating in technical meetings to establish technical problems during installations. Show less

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  Personalgraf, graphic design company

  Oct 2002 - Jul 2007

  Manager

  • Coordinating and supervising the graphic design production, developing the final drafts and the printing.• Encouraging the staff and making sure they were maintaining a high level of customer service.• Hiring employees, retaining employees, and dealing with all aspects of talent management.• Producing monthly reports.• Responding to sales requirements from existing and potential customers.• Maintaining contact with existing and potential customers to promote sales and deliver detailed account plans.• Supporting the staff in case they have any problem or complains.• Receiving the customer’s payments and managing the company’s account.• Controlling the stock, contacting suppliers and receiving the deliveries.• Maintaining and developing good relationship with customers through personal contact, e-mails or by phone.• Making employees payments, calculating holidays and administering benefits, and keeping track of sick and personal days off.• Planning and preparing deals, advertising and promotional material to increase sales of products or services, working with customers and advertising agencies.• Organizing the company’s database in order to keep all the information about customers and their orders. Show less

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  Howl at the moon pub - dublin

  Nov 2007 - Dec 2010

  Team supervisor and bartender

  • Receiving deliveries, checking all products to make sure they were all in perfect condition and stocking them on to the shelves.• Preparing the bar for smooth running during the busy night time period.• Taking orders behind the bar, making cocktails and serving other drinks• Coordinating the floor staff team and making sure they were maintaining a high level of customer service.• Working as a cashier behind the bar and responsible for giving the float to the floor staff and collecting it at the end of the night. Show less

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  Dunnes stores

  Dec 2010 - Dec 2011

  Sales assistent

  • Receiving deliveries, checking all products to make sure they were all in perfect condition and stocking them in the warehouse.• Building and maintaining a customer centred sales and service experience.• Assisting and helping customers to find products and resolving any issues.• Perform duties according to the direction given to me by the management.

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  Google

  Nov 2011 - Nov 2013

  • Leading an operations team of data evaluators.• Managing operations of team including workflow, scheduling and team support in a daily basis.• Managing and coach individual and team performance against expected productivity metrics and targets.• Reviewing work practices and processes also implementing improvements in order to increase productivity, service levels and user experience.• Team motivation, coaching, and development.• Monitoring team quality and creating new techniques for improvements.• Handling or raising escalations issues as appropriate.• Liaising with global teams and management.• Implementing changes to services, policies, procedures, resources and facilities in order to positively and flexibly meets business requirements. Show less

  • POD Lead Brazilian-Portugal Team

    Dec 2012 - Nov 2013

  • Local Data Evaluator and Quality Control

    Nov 2011 - Nov 2012
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  Facebook

  Aug 2014 - Jan 2015

  Community operation analyst

  · Reviewing and analyzing content, taking action towards inappropriate contents according to internal policy.· Responding to queries from customers within agreed turnaround times and standards of quality.· Enforcing the Terms of Use by carefully monitoring reports and contents.· Identifying inefficiencies in workflows and suggest solutions.· Recognizing trends and escalating issues outside of company policy to global team.

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  Olivia dog store

  Nov 2015 - now

  Ceo

  • Encouraging the staff and making sure they were maintaining a high level of customer service.• Producing monthly reports.• Responding to sales requirements from existing and potential customers.• Maintaining contact with existing and potential customers to promote sales and deliver detailed account plans.• Supporting the staff in case they have any problem or complains.• Receiving the customer’s payments and managing the company’s account.• Controlling the stock, contacting suppliers and receiving the deliveries.• Maintaining and developing good relationship with customers through personal contact, e-mails or by phone.• Making employees payments, calculating holidays and administering benefits, and keeping track of sick and personal days off.• Planning and preparing deals, advertising and promotional material to increase sales of products or services, working with customers and advertising agencies.• Organizing the company’s database in order to keep all the information about customers and their orders. Show less

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  Hostgator américa latina

  Sept 2016 - now

  Team supervisor

  Develop a strategy the team will use to reach its goal.Provide any training that team members need.Communicate clear instructions to team members.Listen to team members' feedback.Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed.Manage the flow of day-to-day operations.Create reports to update the company on the team's progress.Conduct projects, compile data, and prepare reports to present to managers Show less