Experience

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  Bai communications

  Mar 2007 - Mar 2011

  Project engineer

  • Designed and implemented digital radio and digital television transmission systems with RF software and CAD for greenfield and brownfield sites.• Developed construction plans including project schedules, method of procedure, site and building layout drawings and safety management plans.• Commission sites with the client for acceptance and handover of radio and television transmission systems.

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  Metasite pty limited

  Mar 2011 - Jan 2013

  Saed project manager

  Site Acquisition, Environmental and Design of Mobile In Building Coverage (IBC) Systems• Cut lead times by an average of 17% through critical path project management and have site made ready to deploy mobile infrastructure in 2.5 months. • Restored derailed project after 3 failed attempts by competing vendor by collaborating with the decision maker and provided solutions to issues raised. • Reduced duplication and work effort by 10% in the first 3 months with the implementation of an agreed RACI and communications plan. Show less

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  Nbn® australia

  Feb 2013 - Oct 2020

  Design and Construction of FTTx infrastructure to NSW/ACT broadacre estates, high rises, commercial buildings.• Boosted employee engagement score by 16 to 83% (9 points higher than company average) in FY18 and upheld high engagement score in FY19.• Uplifted Customer Satisfaction Score by 1 to 7.7 (Net promotor score +15) by listening to our customers and resolving root cause.• Turnaround derailed program within 3 months through solid project governance. Success recognised by the COO with 30% reduction of escalated Government and TIO complaints.• 2-fold performance output by overhauling the outdated Project Governance Framework which resulted in an increase of 80 project builds to 160 per month from FY16 to FY18. • Achieved $1.5m yearly cost saving with 30% reduction of internal labour hire by continuous process improvement of the design phase in the PM lifecycle. Show less • Led cross matrix team of 15 staff and 7 vendors to deliver 95% of projects on time and within budget year on year.• 15% improvement in build quality in FY17 through monthly leadership walk outs with the contractors and coaching site supervisors. • Reduced defects for the design phase by 30% using Lean Six Sigma methodology and process optimisation.• Removed 20% admin overhead and project reporting for 12 PMO staff by updating the project governance framework and aligning stakeholders on metrics that mater. Show less

  • Program Manager (Design and Construction FTTx)

    Aug 2017 - Oct 2020

  • Project Manager

    Feb 2013 - Aug 2017
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  Career break

  Nov 2020 - Oct 2022

  Parent

  • Raising two young kids and enjoying every moment.

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  Decon corporation

  Oct 2022 - Apr 2024

  Program lead

  • Enhanced Team Performance and Client Satisfaction: Successfully reduced the number of aged projects to less than 5% by developing robust reporting metrics and leading indicators.• Optimised Project Delivery: Reduced project delivery cycle time and administrative processes by creating End-to-End workflows and aligning them with a comprehensive RACI (Roles and Responsibilities matrix).• Strengthened Client Relationships: Built strong rapport and trust with clients through effective programme governance meetings and clear communications, earning a leadership award at the company's annual ceremony.• Fostered Team Collaboration: Encouraged team learning and collaboration by implementing an open Knowledge Base and collaboration software.• Improved Sub-contractor Relations: Improved the relationship and turnover rate of sub-contractors by developing detailed business rules and onboarding guides, ensuring clarity in project requirements, commercial terms and programme governance. Show less