Yulia Kolodii

Experience

• 

  Kwartus Sp. z o. o. | Profesja Edukacja

  Jun 2018 - Sept 2018

  Marketing Assistant

  - Responsible for administrative support and managing the website of the post-secondary school.-Published articles and updated information on the company’s online platform.- Created posts and graphics for social media (Facebook / Instagram).- Conducted competitive analysis.- Supported the recruitment process for both employees and students.

• 

  Nextbike Polska SA

  Mar 2019 - Aug 2019

  Contact Center Consultant

  - Provided customer support via phone and email;- Resolved customers' technical issues;- Logged incidents and entered data into the CRM system (Zendesk);- Registered customers and modified accounts upon their request;- Received and processed customer complaints;- Delivered customer service in English, Polish, Ukrainian, and Russian.

• 

  Sitel Group

  Dec 2019 - Jun 2022

  Senior Customer Care Professional

  - Handled incoming and outgoing calls in the sales department;- Made and modified hotel reservations;- Registered customers and created accounts upon request;- Assisted customers with payments;- Mentored employees;- Provided technical support to employees;- Worked with Salesforce;- Participated in company development programs;- Planned and conducted training sessions for employees;- Knowledge of Polish, English, Ukrainian, and Russian was applied in daily tasks. Show less

• 

  Foundever

  Jul 2022 - now

  - Implementing the internal employer branding strategy, including organizing events and campaigns to promote company culture.- Managing internal communication within the company.- Creating content for social media (Instagram) using Canva and CapCut.- Designing graphic materials for internal and external use, including posters, banners, certificates, and branding products.- Creating, publishing, and updating content on the intranet and via email.- Promoting company values and culture and actively participating in initiatives supporting employer branding.- Implementing the internal marketing strategy.- Supporting other departments with internal communication.- Close collaboration with the HR and Quality departments.- Collaborating with the global department on employer branding.- Processing employee feedback and analyzing their needs based on the received data (Power BI, Excel).- Conducting onboarding training sessions to present company values and culture.- Analyzing employee needs through surveys and regular meetings.- Performing tasks based on established KPIs. Show less - Responsible for organizing and conducting onboarding training.- Presented the company's values and culture to new employees;- Planned and developed the structure of development training programs;- Conducted soft skills training tailored to the needs of various projects;- Coordinated and led training sessions within the internal development program;- Provided administrative support to the department;- Created presentations and graphics for training sessions and quarterly meetings;- Managed training evaluations;- Administered training and development systems;- Utilized Polish, English, Ukrainian, and Russian languages in daily tasks. Show less

  • Communications and Marketing Specialist

    Dec 2023 - now

  • Junior Learning and Development Specialist

    Jul 2022 - Nov 2023