Saad Rashid

Experience

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  Nokia Networks

  May 2009 - Sept 2009

  Internship

  • Part of O.D.U software up gradation team in BSS Operations of TELENOR • Experience in OMU MML, NET ACT, BTS manager, HUB manager, Hopper Manager, Network Editor

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  ZTE

  Nov 2009 - May 2011

  Customer Support Representative

  • Handling Customer’s complaints regarding ZTE technical equipment and generating trouble tickets• End to end follow up of issues till resolution• Calling back customer to confirm the resolution of issue• Customer includes China Mobile Pak, PTCL, SCO, NTC, Srilanka Telecom and Nepal Telecom• Data collection and Report generation• Sharing summary on daily, weekly and monthly basis with General Manager• Remained top scorer employee of department for more than 5 months

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  National Disaster Management Authority (NDMA) Pakistan

  May 2011 - Jun 2011

  Information System Officer under World Bank Project

  • Monitoring the deployment of IT equipment for National Emergency Operation Center

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  VITALTECH ENGINEERING SERVICES

  Sept 2011 - Mar 2012

  RAN Back office Team Lead; Huawei-Telenor Pakistan MS Project

  • Single Point of Contact between Vendor and Subcontractor• Back Office support via Nokia NetAct and Huawei M2000• Trouble shooting of Quality, KPI & Worst Cell issues related to Nokia and Huawei sites• Responsible to maintain the target of KPIs of network in North region by analyzing STATs on daily basis• Escalation and end to end follow up of the analyzed issues• Generating request for faulty hardware• Processing trouble tickets on Service Manager• Sharing summary on daily, weekly and monthly basis with General Manager Show less

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  ZTE

  Apr 2012 - Aug 2016

  RAN SLM Engineer; Telenor Pakistan MS Project

  Fault Management• Providing NWD SLM/ Backoffice support for Telenor 2G, 3G Sites• Deep analysis of RF KPI related issues and providing solution to FLM to resolve them• Troubleshooting Quality Alarms • POC for taking up chronic issues with R&D and end to end followup till final resolution• Identification and follow-up of issues raised after software upgradesConfiguration Management• Performing Configurational changes requested by planning department like TRX addition/deletion, parametric changes, Load balancing on BSC/RNC Boards • Successfully performed BSC, RNC, BTS & NodeB Software upgrades for ZTE ZXUR9000 Product from UR12 to UR13 and UR14 to UR15• CPRI, RRUs and whole site configurations when required during troubleshooting Project Management• Successfully lead projects of Problematic RRU replacement Nationwide• Quality Alarms Trouble Ticket Optimization by formulating Co-relation for Alarm Automation TeamReporting & Coordination• Single POC for whole department to coordinate with Customer counterparts• Daily, Weekly & Monthly Quality alarms and KPI issues reports• Responsible for all Telco related issues of C-2 region, mentained 99.50% TCH Availablity of whole region Show less

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  Huawei Technologies

  Aug 2016 - Mar 2021

  Operations Support Lead

  Network Analysis:• Identifying most problematic sites targeting worst clusters and regions via 80/20 Rule (PARETO)• DC Power desktop audit, identifying over loaded sites and escalating sites for rectifier addition• Fueling related analysis• Identification of degraded Gold sites and their resolution leading to improved targeted availability and OpEx• Improvement Projects Pre & Post Analysis• USF solar sites analysis to improve Fuel OpExDeveloping Operational Strategies:• Identifying Sites with low revenue and load shedding trends and formulate plan to shuffle DGs and Batteries• Winter, Monsoon, Summer readiness and Disaster handling• Optimizing, streamlining and Ensuring the departmental Processes including change management, fault management, fuel management• Transformation Plan includes identification of high OpEx clusters w.r.t fueling, CP utilization, spares consumption etc. and proposing effective solutionsReporting:• Developed Whole Project Dashboard which gives overview of all KPIs, reports, issues and key pain points at a glance and it is being weekly updated• RCA and Significant Event Reporting of all Product lines• Preparing and presenting Monthly and Weekly Performance report for whole project• Access Network Database Maintenance• MoM action Points tracking• Reconciliation of MS contractual SLAs / KPIs & LDs Show less

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  Nokia

  Mar 2021 - Sept 2021

  Field Mantainance Specialist - Telenor Pakistan MS Project

  -Responsible for end to end delivery of KPIs- Devising and implementing Fuel and Opex reduction strategies - Responsible for implementation of Employee Health and Safety Rules- Followup of Non telco and Telco related incidents in network-Subcontract Suplier handling- Other Mobile Operator management -BSS hardware issues tracking- Network Data analysis- Data visualisation - Management Presentations- Arranging Daily , Weekly , Monthly Meetings and followup of MoMs Show less

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  Huawei

  Sept 2021 - Oct 2024

  Manager Operations Support - Managed Services Dept

  Managing & Process owner of below domains of Ufone MS Project at HQ level Reporting & Analysis ( Project Process Optimization & Audits, Network Improvement initiatives, Dashboards, presentation, contractual Reports, KPIs & SLA, LD calculation & Reconciliations, Weekly / Monthly / Annual Meetings, MoM tracking, Digitalization of Reports on OWS)  Preventive Maintenance ( Telco , Non Telco PM planning, monitoring, KPI & LD finalization, Quality Control) DC Power & Database (Inventory management, Battery & Rectifier Health monitoring, Power swap / expansion projects monitoring Fuel Management (OPEX Control, Ensuring fuel target achievement) Site Security Management , Theft & Insurance Tracking Customer Management ( POC for Ufone HQ ANOPs Team) Change Management OMO & 3rd Party Management ( Other Mobile Operators) Disaster & Event Management (Summer , Monsoon & Winters) Show less

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  Engro Corporation

  Oct 2024 - now

  AM Power Planning & Deployment