Tyrus Watson

Experience

• 

  CaptionCall

  Jul 2014 - Sept 2021

  Overseeing and owning the growth and development of a new CaptionCall branch. Establishing a supportive, team-oriented culture focused on serving our users and coworkers. Collaborating with other teams to ensure goals are met in recruiting, providing quality service, and developing future leaders. Supporting daily office operations, collaborating with a team to meet qualitative and quantitative goals with staffing and service, and providing professional development avenues for emerging leaders. Leading a team in providing the fastest, most accurate service for those with hearing loss in the United States. Providing captioned telephone services for those with hearing loss.

  • Center Director

    Feb 2018 - Sept 2021

  • Section Manager

    Jan 2016 - Feb 2018

  • Team Lead Supervisor

    Jan 2015 - Jan 2016

  • Captioning Agent

    Jul 2014 - Jan 2015
• 

  Sorenson Communications

  Jan 2021 - now

  Sr. Scheduling Manager

  Supporting CaptionCall's team focused on educating and coordinating installation of services for individuals with hearing loss. Focused on building relationships and strengthening collaboration across a nationwide remote workforce.