Albert Nakov

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Timeline
About me
CyberRes Customer Success Manager
Education
- New Bulgarian University
  2012 - 2016
  Bachelor of Fine Arts - BFA TV and Cinema Production
- High School of Economics & Finance
  2007 - 2012
  Entrepreneurship & Managment Economics 5.07
- National Academy of Theatre and Film Arts "Kr. Sarafov"
  2011 - 2012
  Writing, Directing, Editing of Short film forms Film/Cinema/Video Studies excellent
- New York Film Academy
  2014 - 2014
  Workshoop in HD/Film Making Film/Cinema/Video Studies excellent
- High School of Economics & Finance
  2022 - 2022
  Workshop of Short Documentary Film/Cinema/Video Studies
  Our film "There may be nothing in common" is a finalist in the competition program for Bulgarian short films at the Sofia International Film Festival.Нашият филм "Може и нищо общо да няма" , който е финалист в конкурсната програма за български късометражни филми на Sofia International Film Festival / Международен София Филм Фест.
Experience
- CANTEEN RESTAURANT
  May 2015 - Oct 2016
  Server
- Victor's Restaurant
  Apr 2016 - Sept 2016
  Server
- SINEPAZ
  Jan 2017 - Apr 2017
  Production Assistant
- Tempora Travel Ltd.
  Jan 2018 - Apr 2020
  Product Manager
- IGaming.com
  Mar 2021 - now
  Freelance Copywriter
- Concentrix
  Jun 2021 - Jun 2022
  Customer Service Representative with English - Nike Project
- VEO Worldwide Services
  Nov 2022 - Mar 2023
  International Acquisitions for NOZ France - German Market - Cosmetics
- Tek Experts
  Oct 2023 - now
  CyberRes Customer Success Manager
  • Manage a portfolio of key accounts, ensuring customer satisfaction and retention.• Conduct regular check-ins with customers to understand their needs, challenges, and goals.• Collaborate with the sales and product teams to ensure the successful onboarding of new customers.• Create and implement customer success plans to achieve mutual success.• Resolve customer issues and concerns in a timely and effective manner.• Provide product training and support to customers to maximize their usage of our solutions.• Monitor customer health and engagement, taking proactive steps to prevent churn.• Work closely with cross-functional teams to advocate for customer needs and product enhancements. Show less
Licenses & Certifications
- OpenText Cybersecurity Certified
  OpenText
- Cross-PG Customer Success Generalist Certified Sales Representative (MFCSR)
  Micro Focus
  Nov 2023
  View certificate