Jonathan Shuffler

Experience

• 

  Columbia International University

  Jan 2014 - May 2016

  Cook to Order Chef

  Prepared custom ordered pasta, stir fry, and quesadillas for students, staff, and guests of Columbia International University.

• 

  Carowinds

  Jun 2015 - Aug 2015

  Games Associate

  Promoted and ran various games throughout the park and handled the financial income those games brought in a quick and accurate manner.

• 

  GameStop

  Sept 2016 - Feb 2017

  Senior Game Advisor

  I was a Senior Game Advisor for GameStop, where I helped guests to find video games tailored to their specific needs. I helped manage multiple stores in the Rock Hill and Charlotte area, and had keys for three of them during my time of employment.I enjoyed my experience there, and gained a lot of insight into the retail industry.

• 

  Messianic Vision Inc

  Feb 2017 - Nov 2019

  Assistant Editor
• 

  MorningStar Ministries

  Feb 2018 - Jun 2020

  Media Technician

  Preventing technological issues that could arise during shoots or live productionCreating After Effects templates for promotional materialsMaintaining all equipment to ensure that they are operating at optimum levelsResearch further technological advancements to assist in the ministry's growthOversee live productions.Programming DMX lighting systems using Martin ProProficient in Tricaster Operation and SetupTranscribed teaching sets for television broadcasting

• 

  ScreenSavers

  Nov 2019 - Aug 2020

  Owner

  We diagnose and repair any technological issue, from PCs and Macs to iPhones and Androids! The cost is only $20 per hour for any service!

• 

  CPI Security

  Feb 2021 - Mar 2022

  Coached and developed reps through one-on-one meetings involving their individual performance.Taught extensive recursive trainings covering in-depth technological material.Created interactive excel sheets to help automate representative statistic trackingPublished weekly newsletters covering important information, news, and fun facts to help keep employees engaged.Presented a new idea for call center automation so that mass texting and call back requests can be handled through software (still in development with software development team).Took multiple escalated calls to help resolve intense customer situations. Show less

  • Customer Support Supervisor

    Dec 2021 - Mar 2022

  • Customer Support Team Lead

    Sept 2021 - Dec 2021

  • Tech Support Representative

    Feb 2021 - Sept 2021
• 

  Wells Fargo

  May 2022 - Aug 2023

  Technology Connections Associate

  Identified employee needs and wants to enhance their experience working at Wells Fargo. Conducted product demonstrations to highlight important features for employee tasks. Spearheaded the WAVE (Workplace Anywhere Virtual Environment) initiative at Wells Fargo.

• 

  Payzer

  Aug 2023 - May 2024

  Product Specialist

  Researched and identified solutions to technical problems. Boosted customer retention by providing exceptional product support and addressing user concerns.