Mohga Ayoub - PMP®

Experience

• 

  Sutherland

  Oct 2015 - now

  1. Demonstrated expertise in people management, with a track record of providing constructive feedback, delivering impactful coaching, and implementing effective training programs to motivate and empower cross-functional teams to exceed performance targets.2. Maintained meticulous oversight of daily sales activity, leveraging robust reporting and performance metric tracking to ensure accuracy and drive continuous improvement across the organization.3. Recognized as a "Rock Star" in the employee satisfaction survey conducted in December 2019, reflecting a strong commitment to fostering an engaged, high-performing work culture. Show less 1. Adeptly managed real-time queues for two global sites (Egypt and India) to ensure consistent adherence to service-level agreements (SLAs) and optimize performance across four lines of business (LOBs).2. Produced comprehensive daily and hourly performance reports, providing critical insights to drive continuous improvement and data-driven decision-making.3. Leveraged advanced analytical skills and proactive problem-solving to identify and resolve operational bottlenecks, maintain high levels of customer satisfaction, and exceed key performance indicators. Show less

  • Sr. Associate Operational Manager

    Mar 2023 - now

  • Operation Associate Manager

    Sept 2021 - Mar 2023

  • Team Lead

    Jan 2019 - Sept 2021

  • Realtime Analyst - Workforce management

    Dec 2017 - Jan 2019

  • Customer Relations Specialist

    Feb 2017 - Dec 2017

  • Billing and Technical Support

    Oct 2015 - Feb 2017