Chikaodili Aneke

Experience

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  Lucky Star Global Natural Health Care Limited

  Jan 2015 - May 2018

  Customer Engagement Representative Lagos, Nigeria

  Developed and nurtured strong client relationships through open communication and consistent follow-up, improving customer retention by 20%.Processed and resolved customer inquiries efficiently, reducing service response times by 30%.Handled customer complaints and provided timely solutions, enhancing customer satisfaction ratings by 15%.

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  Ecobank Nigeria

  Jul 2018 - Sept 2021

  Sales and Customer Experience Officer

  Mobilized over ₦65 million in new deposits annually, consistently surpassing sales targets by 40% through tailored financial solutions.Launched successful cross-channel marketing campaigns, increasing new account openings by 38% and raising product awareness by 23%.Promoted Ecobank’s deposit products through extensive outreach, resulting in ₦200 million in total deposits mobilised over three years.Boosted client retention by 35%, securing long-term deposits and investment products through personalised financial advice.Collaborated with cross-functional teams to reduce transaction processing times by 20%, improving overall client satisfaction. Show less

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  Renmoney

  Oct 2021 - Oct 2023

  Senior Sales and Customer Experience Specialist

  Led a high-performing pod of 4 sales associates, achieving a 20% higher sales conversion rate than the average, by mentoring and supporting team members in sales techniques.Exceeded loan sales targets by 25%, driving over ₦80 million in monthly loan disbursements through strategic follow-ups, multichannel engagement, and personalised loan recommendations.Assessed client creditworthiness based on comprehensive credit reports, pushing forward ₦120 million in qualified loans. Ensured a 90% loan approval rate with zero defaults, resulting in high customer satisfaction and loan applications.Increased average loan size by 18% by consistently upselling tailored financial products to meet evolving client needs.Spearheaded customer retention initiatives, resulting in a 20% improvement in retention rates, fostering long-term relationships with key clients. Show less