Charles Shannon Boyd

Experience

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  Gartner Consulting formerly The Warner Group

  Aug 1994 - Mar 1997

  IT Management Consultant

  Management Consultant: Create client proposals for network or system creation or upgrade projects. Work with partner vendors and client IT staff to execute project work for clients. Perform research, data collection and conduct analysis for client engagements (on site). Interview client's employees, management team and other stakeholders. Hold focus groups and facilitation workshops. Write proposals, RFPs and presentations. Author computer and network security policies. Collaborate on strategic planning. Manage RFP process. Created network diagrams in Visio and made networking and system recommendations. Develop training plans for external and internal clients. Provide training seminars for internal staff.Network and System Manager: Manage company network, servers and desktop devices. Troubleshoot network connection problems, and configure Cisco router and switches. Show less

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  GE Capital IT Solutions

  Apr 1997 - Apr 1998

  Systems & Network Egineer

  Design system and network solutions for a range of business clientele. Perform network and system engineering and administration consulting services. Create proposals in response to RFPs and present proposals to prospective clients. Ensure client satisfaction by meeting project budgets and timelines. Provide technical expertise and train end users and administrators. Prepare and present training session for relevant technologies. Administer client infrastructure (Cisco equipment, Novell, Windows NT, Exchange and Lotus Notes servers). Create presentations, flow diagrams, network and system diagrams for client proposals.Key Achievements:● Successfully implemented NBC Studios enterprise project, migrating a decentralized Novel environment to a centralized Windows Enterprise environment.● Received high marks for customer service and problem resolution skills● Network upgrades for Los Angeles Times● Received high marks for network and system administration contract with Pfizer Health Solutions Show less

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  Salick Healthcare / Logic Healthcare

  Apr 1998 - Aug 2000

  Senior System Engineer / IT Manager

  Lead startup oncology software division's IT staff to support a Salick business venture to start a patient oncology management spin off business. Managed helpdesk staff. Worked with executive management to design, deploy and support IT solutions that enhanced mission-critical business operations. Coordinated internal projects between LHS and Salick Health Care, and external projects with client IT departments, for product rollout and support. Prepared quarterly performance reports, including systems, personnel and staff performance reviews. Led weekly staff meetings and trained staff on network policies and procedures. Show less

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  Care Delivery Systems

  Aug 2000 - Aug 2001

  System Engineer / IT Director

  Lead team tasked to create and support IT infrastructure for startup software development company. Served as MSSQL DBA, Windows system engineer and network engineer. Managed IT support and application troubleshooting team. Planned, coordinated, directed operational activities of IT group. Responsible for client support and problem resolution. Collaborated directly with key decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Worked closely with customers to implement product, support helpdesk and provide user training on-site.Key Achievements:● Implementation of company IT network and system infrastructure for company start up.● Created disaster recovery policy and procedures and help desk manual.● Completed multiple successful client implementation. Show less

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  Pfizer

  Aug 2001 - Apr 2006

  System Engineer, Oracle Developer, Project Manager

  Consultant (Business Analyst / PM / Data Analyst)PM/BA functions: Project management/coordination for the Informacare infrastructure team for web application project, Informacare. Team Lead for CMS support team. Business Analyst for CMS software application and supervisor of support staff.Data analyst functions: Data analyst for Wellpoint healthcare's "Informacare" implementation (1 million+ records). Conduct large data imports and data scrubbing. Write Oracle DML statements to product custom reports.Application Support Functions: Write VBScript and/or Perl scripts for help desk for application/administrative support. Setup and configure SQL server and Oracle (Windows) databases for clients and QA testing. Train associates on helpdesk policies and procedures and educate staff on networking basics and OSI model.Key Achievements:● Managed nationwide release of Clinical Management System (CMS 4.0) software● Oracle DML development for Wellpoint a Key client implementation (Over 1 million patients)● Wrote helpdesk policies and procedures manual● Created CMS client database extraction and implementation processes● Lead project to automate multum drug QA testing environment● VB Scripting and troubleshooting CMS application● Help Desk Manager Show less

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  Medtronic Diabetes

  May 2006 - Aug 2016

  Lead the CareLink program’s cross functional core team to create cutting edge diabetes therapy management solutions. Advanced strategic CareLink programs to support groundbreaking new therapy options for diabetes patients, like the first closed loop pivotal clinical trial. Drive CareLink innovation programs which consist of business, software and infrastructure deliverables designed to transform patient / doctor interactions and management of diabetes* Own the successful execution of product development and design control processes by all Program team members* Lead Agile stand ups and weekly planning scrums and manage tech leads and project managers across multiple projects. Mentor and develop project managers and tech leads on project management disciplines / techniques* Lead communications and program updates for executive program team review/status Show less Plan, conduct, and direct the analysis of complex business problems to be solved with automated systems. Take projects from original concept through final implementation and provide a single point of contact for those projects. Develop high level proposals, and define project scope and objectives. Develop detailed work plans, schedules, project estimates, resource plans, and status reports. Conduct project meetings and is responsible for project tracking and analysis. Recommend and take action to direct the analysis and solutions of problems. Lead cross-functional linked teams to address business or systems issues. Key Achievements:* Lead conversion and migration of J2EE store to Salesforce.com (technology and business process reengineering) 15+ core team - Apex and XML* Project Managed the launch of the new Online Store which has $40 million in annual revenue ($650 Capital) - J2EE & Infrastructure* eBusiness Project Team Lead for Store integration with Centricity 2010 - J2EE & XML* PM the Learning Management System software project implementing new Saba instance ($1million Capital) -- ROI $2.7 million. -- 20+ multi-disciplinary team --Infrastructure* PM Infrastructure re tool for PumpSchoolOnline.com (Expense)* PM the Customer Campaigns software project ($200k Expense) --Soft ROI - Improved customer satisfaction* BA for the Certified Product Training software project ($650k Capital) -Visual Studio -- ROI $450k annually in efficiency -- $12.6 Million in invoices processed annually* PM the Territory Management System II software project (Expense) - Visual Studio -- Soft ROI - Improve the effectiveness for a sales rep to manage their territory* IT representative for the Patient Onboarding Retention Team (PORT) committee - Visual Studio* IT representative for the Customer Experience Committee Show less

  • Principal Program Analyst - R&D PMO

    Nov 2014 - Aug 2016

  • IT Technical Project Manager

    Oct 2007 - Nov 2014

  • Principal Business Analyst

    May 2006 - Oct 2007
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  Charles Boyd LLC (Salesforce SFDC Contract)

  May 2016 - May 2018

  Consultant (Scrum Master / Project Manager)

  Contracted to coach agile principles and a project consultant for several Business Technology projects by the Help & Training Team(s).

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  Charles Boyd LLC ( Scorm Anywhere)

  Feb 2018 - Apr 2019

  Consultant (Client Engagement Management / System Integrations)

  Lead client engagements implementing, deploying and integrating a native Salesforce application(s).

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  Charles Boyd LLC (Salesforce SDFC)

  Mar 2018 - Nov 2019

  Consultant (Agile Coach / Scrum Master / Project Manager)

  Agile Transformation, Scrum Master, Program Manager for multiple dispersed project scrum teams at the Salesforce Business Technology Group's software engineering department* Scrum Master for co-located and dispersed scrum teams from 6 - 15 members working on internal and external customer facing projects leveraging force.com AngularJS, and Community Cloud * Program estimation and planning to forecast deliverables possible in each iteration* Manage offshore consulting team resources and budget* Conflict Resolution between teams and team members promoting openness, honesty and respect* Organized new teams of technical leads, business leads, developers, and quality engineers* Team development and Agile Coaching to increase Velocity and team happiness and success* Transform waterfall teams to agile teams Show less

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  T-Mobile

  Feb 2021 - May 2022

  Consultant (Scrum Master / Agile Coach)

  Facilitate an agile teams working under the scrum methodology. Take point for understanding the big development picture of each sprint. Responsible for delegating tasks appropriately and ensuring the team is working on the right tasks at the right time. Ensure the teams are fully deployed and not idle.

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  Web Mountain LLC

  Jul 2021 - May 2022

  Managing Partner

  Delivering custom Salesforce solutions through agile project management.

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  Salesforce

  May 2022 - now

  Program Manager