Luc Tran

Experience

• 

  Viettel Telecom

  Apr 2003 - Apr 2007

  Deputy Head of Technical Department, Fixed Networks

  - Planing for developing network: PSTN network: Gateway node, Toll/Tandem, Remote Access Module. ADSL network: IP/ATM switch, DSLAM.- Optimized network performance KPI structure: VoIP service, PSTN service, ADSL service.- Effectuated the interconnection projects with other exchanges, including: SS7 signalling data, trunk data, prefixes data, charging data…Some successful projects that I have carried out: AT&T, MCI, VNPT, SPT, FPT, EVN Telecom…- Trouble-shooting: processed deeply in system.- Assisted Manager Board with questions customer services and system operations. Show less

• 

  Ericsson

  Jun 2007 - now

  Roles:Effectively and efficiently manages the project scope with a data-driven approach to create insights and trends to manage performance. Deliver products and services, exceeding customer satisfaction and the fulfillment of the Ericsson business case. Responsible business practices ensuring compliance to: group directives, legal and financial directives, global and local Environmental and Occupational Health and Safety (E+OHS), information and product security and privacy, using relevant processes and tools. Delivers value to the customer by using a customer centric mindset to; predict and prevent, analyze and change, isolate and correct by proposing improvements to support short and long-term profitable business that enables the customer digital journey, brings speed and success and reduces the overall cost of sales. Responsibilities:• Establish project plan baseline• Drive project execution• Handle customer & stakeholder engagement• Manage project finance• Drive delivery excellence• Manage OHS, Security and Anti-Corruption• Project tools administration Show less Roles:Create insights and trends to more effectively and efficiently manage the tasks in data driven. Using data analytical skills to help them; analyze, prepare, implement and execute test cases and, verify the configuration and integration, upgrades, migrations and expansions of a node/network/system. Adhering to responsible business practices ensuring compliance to; group, legal and financial directives, global and local Environmental and Occupational Health and Safety (E+OHS), information and product security and privacy, using relevant processes and tools. Responsibilities:• Support presales activities• Plan integration implementation• Execute integration delivery• Prepare integration testing• Perform troubleshooting• Drive integration improvements Show less Roles:Provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements (SLA). Having product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also deploy e.g. Pre-emptive, Security and Software Update Handling services. Support the Service Delivery Manager on operational and technical issues or Solution Area Expert for Solution Support or Support Domain Expert for more technical depth and width. Implement preventive actions and reporting results of implementation. Deliverables:- Provide Solution Description for End-to-End IP network- Compose High Level Design and Detailed Level Design for End-to-End Mobile Transport Solution Networks.- Integration and Commissioning Site Router SmartEdge, SSR, Cisco...- Integration and Commissioning Site Switch: Extreme, Cisco...- Integration and Commissioning Firewall: Juniper SRX- Integration and Commissioning DNS IPWorks- Integration and Commissioning BRAS nodes- Test services for MPBN networks- Test services for BRAS- Customer Support and Emergency Handling Support Show less Roles:Provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements (SLA). Having product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also deploy e.g. Pre-emptive, Security and Software Update Handling services. Support the Service Delivery Manager on operational and technical issues or Solution Area Expert for Solution Support or Support Domain Expert for more technical depth and width. Implement preventive actions and reporting results of implementation. Deliverables:- Handling Customer Support Requests (CSR) for MSS network: MSC R13.2, MSC R14.1, APG40/43, M-MGW R5/R6…- SW update for MSS nodes: MSC R13.2, MSC R14.1, M-MGW R6.2.3.3, APG40 AGM020, AGM021- Handling Customer Support Requests (CSR) for PSTN network: AXE Local, Tandem, Transgate… with AXE Enabler 1.0, IOG20…- Annually health checks onsite and make health check report for Enabler 1.0, Local 7.2, Local 6…- Software update for PSTN nodes: Enabler 1.0, CN-G3, CN-G5- Make annually NPR report and audit node Enabler 1.0- Administrator for Remote Support Gateway (RSG) system- Handling Emergency Support Show less

  • Project Manager

    Sept 2019 - now

  • Senior Integration Engineer

    Nov 2014 - Sept 2019

  • Experienced Services Engineer, IP Networks

    Oct 2012 - Nov 2014

  • Experienced Services Engineer, MSS Core Networks

    Jun 2007 - Oct 2012