Alicia S.

Experience

• 

  Verizon

  Jan 2005 - Jan 2015

  Senior Project Manager/Program Manager

  Oversaw a team of 12 Siebel CRM, Salesforce, Contracting, Commissions, Data Warehouse, Business Intelligence IT Project Managers delivering programs with $10M+ annual budget• Directed Contract Strategy program with $6M annual budget for Quote-to-Cash Integration initiative to reduce multiple applications in each space (Sales, Quoting, Contracting, Ordering, Provisioning, Billing) to a single application per function integrated up- and downstream, implemented Adobe Sign esignature saving $1M/year • Planned, negotiated and scheduled monthly projects for multiple Sales and Commissions applications• Created formal assessment documents and monitored spend against budget for each committed project by release• Acted as single point of contact between project team, external stakeholders and executives for project communications, UAT management• Matrix-managed Business Analysts, Development, Quality Assurance employees and contractors for on time deliverablesAccomplishment• Recognized as a leader within 1 year of new position and promoted to Project Managers Team Lead Show less

• 

  Verizon Enterprise Solutions

  Jan 2015 - Dec 2018

  Communications, Operations and Strategy for the Director of Sales, Contracting and Customer Data Management Applications• Identified and prioritized work for $2M Sales Ops, Global CRM and Business Intelligence/Analytics program• Pioneered Contract Digitization program for CIO’s $7M Architecture Transformation initiative by fielding contract data from source systems and pdf via Seal Software in Hadoop data lake to be available both for external customers and internal use with benefits up to $132M over 5 years• Facilitated assessment of Contract Lifecycle Management solutions such as APTTUS• Advanced Communications by coordinating annual kick-off and town halls, awareness of key dates such as compliance training, annual review process, benefits enrollment, recognition, G Suite Guide for G Suite adoption• Empowered Operations as initial point of entry with delegation for Security & Compliance, DevOps, Cloud migration, agile adoption, Ensuring funded/prioritized work is pulled, Capacity management, Release Management• Influenced Strategy by determining how work is processed into the org, Information Radiator for process changes and awareness of how work is funded and prioritized• Aggregated Performance Agreement by determining calendar year goals and ensured they supported management and company strategy, monthly tracking of actualsAccomplishments• Streamlined organization communications via Google Drive into single source of truth files• Fostered an environment of transparency Show less Provided Communications, Operations and Strategy for IT Sales Support Vice President of Sales, Commissions, Data Warehouse, Business Intelligence application/code deliverables, Database Administration and Production Support• Ensured annual funding allocation of $24M+, monitored “at risk” project/work knowledge, release management, capacity calculation and management model, prioritization• Shaped all processes and procedures including work cost assessment/Levels of Effort, LOEs to Actuals, time reporting, project status• Advanced Communications through compliance with key dates such as compliance training, annual review process, benefits enrollment, recognition, G Suite Guide for G Suite adoption• Empowered Operations as initial point of entry with delegation for Security & Compliance, DevOps, Cloud migration, agile adoption, Ensuring funded/prioritized work is pulled, Capacity management, Release Management• Influenced Strategy by determining how work is processed into the org, Information Radiator for process changes and awareness of how work is funded and prioritized• Aggregated Performance Agreement by collaborating on calendar year goals and ensured they supported management and company strategy, monthly tracking of actualsAccomplishment• Designed strategy and process for standing up the Program Portfolio Management (PPM) team responsible for Scaled Agile Framework (SAFe) adoption across VES with the VES Program Management Office (PMO)• Coordinated the first VES world-wide hackathon in February 2016 followed by the largest hackathon at Verizon with 2500+ participants in September 2016 Show less

  • Chief of Staff for IT Sales Tools Director

    Nov 2017 - Dec 2018

  • Chief of Staff for IT Sales Support VP

    Jan 2015 - Nov 2017
• 

  Verizon Business Group

  Jul 2018 - Apr 2019

  Senior Program Manager

  Managed 25+ Salesforce and Marketo resources with mix of employees, contractors and outsourcing• Led a team of skilled developers delivering Global Customer Relationship Management priorities allowing for creation of 7,800 Accounts, 218,000 Opportunities by 9,000+ Salesforce users in 2018 • Ensured compliance with CPI-810, GDPR and Enterprise SecurityAccomplishments• Created a successful process for tracking resource availability and capacity per release allowing for 100% on-time quality requirements/user stories delivery via improved iteration scoping, release planning, implementation and production support• Business Owner recognition for excellent coordination of IT resource deliverables Show less

• 

  Constant Contact

  Aug 2019 - Jun 2023

  • Collaborate with CPO on execution of strategic roadmap initiatives across various line of business.• Drive strategic change across the product management and engineering execution team to drive move effective roadmap planning, ongoing prioritization and maximize delivery of business value.• Coordinate project/program execution across the organization at the working level and through managing Executive Steering Committees as required. • Lead team of program managers to successful execution of their projects by shaping their portfolio of projects, shaping their business objectives consistent with business strategy, and leading/managing their day to day execution. Show less

  • Sr Manager, Product Launch PMO

    Jan 2023 - Jun 2023

  • Sr Manager, Product PMO

    Jul 2022 - Dec 2022

  • Senior Technical Program Manager

    Jun 2021 - Jul 2022

  • Program Manager

    Aug 2019 - Jun 2021
• 

  CeriFi

  Jul 2023 - now

  Director of Key Initiatives PMO