Faith Taylor

Experience

• 

  Westar Energy

  Dec 2006 - Nov 2020

  Supervisor
• 

  Evergy

  Dec 2006 - now

  • Mentor high potential CSRs• Achieve optimal customer satisfaction through training for new hire CSRs and continuous learning for the CRC department• Partner with Quality as a master coach of Ulysses Service Mentor• Train the Escalations team, on empathetically and effectively handling emotional and upset customers using de-escalation skills• Collaborate with internal departments to achieve service level and key metric goals• Adjust staffing to maintain service level and provide an excellent customer experience.• Diversity and Inclusion committee member ensuring Westar represents the demographic of the community we serve Show less

  • Sr. HR Business Partner

    Nov 2020 - now

  • Supervisor

    Dec 2006 - Nov 2020