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Sanele Mayisela

Sanele Mayisela

Field Service Engineer

Followers of Sanele Mayisela247 followers
location of Sanele MayiselaPretoria, Gauteng, South Africa

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  • Timeline

  • About me

    Application Support Analyst at Multichoice

  • Education

    • Mana high school

      2004 - 2006

    • Vaal University of Technology

      2007 - 2010
      Baccalaureate Applied and computer science

  • Experience

    • Gijima

      Jan 2010 - Feb 2013
      Field Service Engineer

      Desktop Support

    • Bytes Technology Group

      Mar 2013 - Jul 2014
      Service Desk Analyst

      Attending to user's computer issues

    • Electronic Toll Collection Co., Ltd.

      Jul 2014 - Mar 2022
      Application Support Analyst

      Application Support Analyst : Maintain and fix application and system problems, or any incident that is disrupting the application service that business users depend on.: Monitor progress of requests for support and ensure users and other interested parties are kept informed.: Provide correct responses to requests for support by means of for example making modifications to system parameters, developing workarounds.: Prioritizes requests in accordance with Agreed criteria : keeping informed about any upgrades, releases and enhancements to relevant departments: Running SQL queries against operational databases to extract and analyze data and send out reports to management: Advice and train new analyst/support team members with investigations and support processes: Troubleshooting of servers through the use of event logs and analysis tools Show less

    • MultiChoice Group

      May 2021 - now
      2nd Level Application Support Analyst

  • Licenses & Certifications

    • IT BTech Degree

    • IT National Diploma

    • N +