Paul Pasquier

Experience

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  Centre des monuments nationaux

  Sept 2002 - Dec 2006

  Cultural Development Coordinator

  The Centre des monuments nationaux is a central Government entity in charge of the valorisation of key National Heritage.

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  Ursul Paris

  Jan 2007 - Mar 2008

  Sales & Brand Manager

  Ursul is a boutique, handcrafted jewelry and a fashion accessories designer brand.

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  Elegangz

  Mar 2008 - Jun 2009

  Project Manager, Client Facing

  Elegangz is a digital, TVC, video and print advertising agency and production house.

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  Shepherd Digital Marketing Consulting (Great Works - TYO Group)

  Jun 2009 - Dec 2009

  Development Manager

  Shepherd Digital is a digital agency helping companies to elaborate actionable online strategies in China and abroad.• Evaluate and select the most adapted tactics to fulfill the Client's objectives (Digital Campaign, media buying, partnerships, SEO/SEM, data analytic, website development/enhancement or strategy, mobile internet services, ePR, SNS, offline digital.• Define the project schedule, brief and set-up the relevant Creative and Development team to achieve the project goals• Carry-out the planning tasks and follow-up the project progress and team work on a weekly basis (formal weekly meeting) and daily basis (informal individual talk). Manage the team to ensure the intermediate and delivery deadlines are met.• Keep the client updated on the progress through regular progress reports according to a scheduled planning. Show less

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  Myfab.com

  Jan 2010 - Jul 2011

  Web Project Manager

  Myfab is an on-demand furniture and design e-commerce platform that aims at linking final clients to factories in order to low down the overall costs.• Working with the marketing team and the sales team in order to translate their needs into new features and services to ensure online sales optimization and reinforce the company’s concept visibility (social networks and community, sales funnel, promotion spaces, vote section, order tracking, payment methods and blog).• Redesign the user interface with creative team to meet the company goals, keeping an eye on design trends. Defining specifications with Sales and Marketing departments in order to maximize consistency of the marketing copy and other website content.• Responsible for all product / projects management aspects: Specification definition using creative briefs, use cases, navigation tree, tech specs and research. Team management (designers, developers, marketing), planning execution.• Monitoring sales, traffic and web analytics on a daily basis to ensure user experience is satisfactory and that the newly implemented enhancements are meeting the standards. Show less

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  Zorpia

  Aug 2011 - Sept 2014

  Web Product Manager

  • Lead and management: Define the product roadmap for web, user acquisition and retention tactics, structure the team accordingly. Manage team’s daily operations, follow up and adjust the workflow. Organize and host annual team meetings to introduce the company strategy, arrange workshops to involve the team in the decision making process.• Digital marketing: Carry‐out AB testing campaigns. Define, manage and optimize emailing tactics, including subjects, content, deliverability. Build up user acquisition tactics using social media, emailing and community that led to a sign up rate increase by 50%. Provide guidelines to animate online community on major social platforms. Analyze the user database and segment it using CRM analysis to retain users. Increased user base by 2M, users interactions by 30% , number of pages views by 30%, doubled the number of daily active users.• Web optimization: New version of Zorpia –Website architecture definition (use cases, wireframing, flow charts, UX AB testing). Redesign key pages and features to increase stickiness, retention and enhance the user experience. Lead design and software engineers teams to achieve the plan and launch the site. Adapt all acquisition channels according to the new concept.• Mobile site and apps: Manage a mobile app project from specification definition to launch in the Android Market, including development steps breakdown and marketing launch. Release Zorpia responsive mobile site. Create a dedicated mobile signup and adapt email design (responsive) to fit mobile and tablets screens. Show less

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  Telstra

  Oct 2014 - Feb 2019

  Product Owner, Technology delivery specialist

  Product Ownership, Technology delivery - Digitisation• Initiate digitisation projects from a Design Thinking approach, based on co-creation with subject matter experts and Customer interviews (workshops, iterative prototyping, zero base design). Define the product vision and prioritise the roadmap• Own and manage digitisation projects following an Agile Scrum framework to deliver Customer facing apps, micro-services (APIs) and digitise internal processes (Current project: global customer facing mobile and desktop apps)HPSE and Agile Transformation• Assist in setting-up the DevOps toolset and HPSE model globally to ensure scalability, knowledge transfer, velocity.• Engage the Business leaders based in Hong Kong, Singapore and Australia across multiple streams at project start and during showcases to adjust the iteration plan• Manage offshore HPSE delivery teams. Responsible for Sprint planning, retrospective, review and backlog refinement.Release / Project management (IT M&A Major Program)• Manage day to day delivery activities with on-shore and offshore teams. Report to the Business Owners the progress against the roadmap and budget during governance meetings. Align with change management.• Track and proactively report the financial status of the project• Coordinate multiple work streams to unify: Products, CRM, Sales platform, Billing system, Service Desk, Office move, HR, End User Computing and FinanceSenior Business Analyst - Digital Customer Enablement• Plan, manage and deliver the revamp of the B2B International customer facing portal• Plan, manage and deliver a new customer facing app (iOS and Android) covering the ale chain (POC)• Plan, manage and deliver ready to use APIs across the value chainPrevious roles at Telstra: Senior Business Analyst, Release manager Show less

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  Bolttech

  Mar 2019 - now

  Following the acquisition of i-surance by bolttech, I moved to the Barcelona office and gradually assumed the role of Product Lead locally and then at the European level.• Distribution: Lead the digital distribution and claims management of the Heading Aids and Device Protection LOBs. Promote a digital first approach for sales and claims (online and in stores• Finance & data: Successfully analyze and patch financial and data flows to recover revenue and limit revenue leakage• Transformation and people management: Merged all backlogs into one and consolidated Product management positions to improve cost structure, break silos and align with bolttech delivery principles• Currently focusing on merging legacy systems into a single scalable platform. In parallel, I have been nominated Product Lead, Device Protection for Europe. Show less • Claims automation: Roll out of claims portals for customer self-service to reduce operational cost with a focus on South-East Asia. Design and deliver an AI model (Machine learning) to adjudicate 80% of the claims automatically without human intervention. • Enhance payment collection by providing market specific payment options with the goal of limiting interactions with customer service. Automate financial flows with our partners via APIs.• Logistics automation: Design and roll-out a self-serve solution for repairers and logistic partners to interact with our system autonomously, with the objective of limiting human intervention and back and for communication. Show less • Contribute in the new bolttech global entity set-up within FWD Group, specializing on mobile device protection and digital insurance brokerage.• Co-create with partners and the Business to lead product launches in several countries / regions: Hong Kong SAR (3HK, CSL, 1O1O), Italy (Wind-Tre), Taiwan (iFWD Taiwan) and Austria (Drei), with additional major markets to be launched as a lead Product Manager.• Lead operational efficiency work stream globally based on internal and customer metrics to reduce cost and time and increase customer satisfaction (logistics, payment methods, customer service, delivery options, internal automation of manual processes)• Define the roadmap, own the backlog, manage B.A.s, handle Scrum ceremonies and releases to ensure the teams delivers the expected outcomes. Show less

  • Product Lead - Device Protection Europe

    Sept 2022 - now

  • Global Product Manager - Operational Efficiency (Group Office)

    Sept 2020 - Sept 2022

  • Senior Product Manager (FWD Group)

    Mar 2019 - Sept 2020