Joseph DiRe

Experience

• 

  Village Subaru

  May 2012 - Aug 2012

  Sales Consultant

  • Worked with customers to understand their needs and expectations of the product• Built outstanding relationships with customers; resolved with complaints and concerns• Amended sales target spreadsheets for organization, readability, and effectiveness• Negotiated with customers on vehicle options and final purchase price

• 

  Best Buy

  Nov 2013 - Aug 2015

  • Certified Apple Product Professional 2015• Q2 District Champion in leading Revenue Per Hour • Educated associates about Microsoft Key Performance Indicators to achieve higher overall understanding of sales behaviors among associates• Implemented personalized 1-1 sales coaching based on Individual Sales Tracking (Matrix Systems)Propelled store to Top 20 in district by achieving record setting Office 365 attach rate amongst employees. • Earned top sales associate of the division • Completed Microsoft Retail Accreditation Program 2015 – Microsoft Certified

  • Apple Master

    Jun 2015 - Aug 2015

  • Microsoft Lead Consultant

    Mar 2015 - May 2015

  • Microsoft Consultant - 0365/Surface

    Nov 2013 - Feb 2015
• 

  Microsoft

  Sept 2015 - Sept 2023

  • Specialized in remote integration of Microsoft 365 technologies, resulting in closing over 100 opportunities (120%) and contributing to over $2 Million (200%) in pipeline for the Boston Hub. Closed 35 Opportunities for FY 23 QI + Q2 totaling $665,484 for Surface Device & M365 Cloud Revenue KPI Goals, leading to promotion.• Cultivated Relationships with clients on over 610 Seats of M365 E3, then purchasing a plethora of Surface Devices totaling 88K - For a Full Solution Sell and created PowerPoint showcasing steps taken for exceptional results- which awarded "Cloud All Star" for FY22.• Presented on-site at Microsoft Technology Cetner to showcase how our team executes excellence. This deal consisted of selling 80 Surface LTE Devices to power a fleet of ambulances for the towns around Boston. The Total Revenue for the deal was $131K.• Leveraged a comprehensive understanding of Microsoft 365 Security and technology change management to drive successful implementations and guide clients through transformative technology shifts. Show less • Spearheaded community outreach and development initiatives, fostering valuable partnerships and amplifying Microsoft's presence within the Boston Education system, including Harvard University.• Contributed to solution selling efforts by articulating the unique advantages of M365 Education to educational decision-makers, resulting in increased adoption rates and improved educational outcomes.• Facilitated technology change management within educational settings, guiding institutions through the seamless implementation of M365 Education solutions, resulting in streamlined processes and improved learning outcomes• Employed strong customer relationship management skills to build lasting partnerships with educational clients, providing ongoing support and strategic guidance to maximize the value of M365 Education investments. Show less • Orchestrated seamless migrations from various platforms, including GSuite and GoDaddy, to Microsoft 365 and Azure AD, effectively managing data transfers and minimizing disruptions for clients.• Demonstrated exceptional technical leadership, efficiently triaging and resolving high-level technical issues with speed and precision, while successfully handling multiple tasks and maintaining superior customer satisfaction.• Leveraged strong technical analysis skills to assess complex situations, diagnose root causes of issues, and provide innovative solutions, ensuring optimal performance of Microsoft 365 and Surface services.• Collaborated cross-functionally with internal teams, including technical support and sales, to address complex client needs, drive effective solutions, and enhance overall service quality. Show less • Provided personalized guidance and support to a diverse clientele, encompassing both individual consumers and businesses, facilitating their understanding of technology capabilities and empowering them to unlock enhanced productivity and innovation.• Leveraged expert knowledge of Microsoft 365 and Surface products to deliver tailored solutions that met the unique needs and goals of clients, resulting in increased adoption and customer satisfaction.• Facilitated interactive workshops and presentations, showcasing the capabilities of Microsoft 365 and Surface, and providing clients with hands-on experiences that highlighted the value of these technologies.• Conducted one-on-one consultations with clients, effectively demonstrating the potential of Microsoft 365 and Surface technologies, and offering customized recommendations to align with their specific requirements.• Demonstrated a deep understanding of the features and benefits of Microsoft 365 and Surface offerings, enabling clients to make informed decisions that aligned with their professional and personal objectives. Show less

  • Sr. Account Manager - SMB/SMC

    Oct 2020 - Sept 2023

  • Education Solutions Specialist

    Jul 2020 - Oct 2020

  • IT Services Technician - Microsoft 365/Surface

    May 2016 - Jul 2020

  • Product Advisor - Microsoft 365/Surface

    Sept 2015 - Apr 2016
• 

  SG Computers Inc.

  Sept 2017 - Jan 2018

  Sr. Cloud Technician

  • Pioneered the assessment, deployment, and configuration of Microsoft 365 and Azure Cloud services for diverse clients, delivering tailored solutions that enhanced operational efficiency and productivity.• Effectively managed end-to-end Microsoft SharePoint services, proactively troubleshooting and addressing user inquiries, resulting in improved collaboration and seamless document management for clients.• Demonstrated expertise in managing Azure Active Directory domain servers, ensuring optimal performance, security, and access control for various organizations, thereby contributing to streamlined user management and authentication processes.• Utilized strong information security knowledge to safeguard client data and ensure compliance with industry standards, implementing robust security measures within M365 and Azure environments. Show less

• 

  Apple

  Sept 2024 - now

  Specialist