Will Holyfield, CSM, Paralegal

Experience

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  Swim Club Management Group

  May 2011 - Sept 2013

  Assistant Manager Lifeguard

  Acted as a liaison between pool and Country Club ManagementMaintain pool deck and chemicals, train new guardsManaged and supervised all aspects and areas of the poolCommunicated with patrons to solve problems and answer questionsSupervised 15-20 employees and delegated tasks

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  Jimmy Jazz

  Nov 2013 - May 2014

  Sales Associate

  - Worked cash register, taking sensors off of clothes- Sold shoes and clothing to customers while also up selling and helping form outfits

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  Red Ventures

  May 2014 - Aug 2014

  Inside Sales Professional

  • Top 3 in multi-Internet Sales Department out of 24 sales representatives by month 3 of employment, totaling ~700 closed sales and grossing ~$30,000.00.• Deployed fundamental sales techniques to channel the needs of clients to the value found in 1 of 40 Internet packaged solutions by delivering top interpersonal people-to-people salesmanship.

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  UNC Charlotte

  Aug 2014 - May 2015

  Resident Advisor

  Advised 45 freshman residents on 11th floor high-rise residence hall • Organized and facilitated monthly educational and social programs• Mediated and arbitrated disagreements between residents • Served as resident’s advocate through social, and emotional support • Emphasized and enforced UNCC housing policies and regulations within residence hall• Communicated with supervisors and other RAs to ensure residence hall was running properly on a daily basis

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  Time Warner Cable News

  Jan 2015 - Apr 2015

  News Reporter Intern

  Producing- Writing wires, CG's, scripts, cuing live shotsEditing- Final CutReporting- Story writingPhotog- Working with different lighting and angles, close ups, medium and long shots, editingAssignment Desk- Answering and making calls, finding and filing potential stories

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  Marand Builders Inc

  Sept 2015 - Aug 2016

  Assistant Superintendent, PM

  • Co-Managed over $5 million in commercial construction projects for Wells Fargo, PNC, Novant Health, Orangeburg City Government and Caldwell Banker.• Manage over 10 different scopes of work between 2 to 18 people to ensure the daily delivery of quality construction under strict deadlines and budgets. These include HVAC, Electrical, Plumbing, Drywall, Flooring, Store Front, Millwork, Fire Safety, etc.• Served as the liaison between subcontractors, clients and project managers reviewing blueprints and deadlines to recognize discrepancies and develop solutions to meet project milestones and insure that every project’s expected and actual results aligned. Show less

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  CBS 8 WNFC 32

  Oct 2016 - Oct 2017

  News Producer

  • Produced and co-directed over +385 hours of full live morning news television by creating and editing each Newscast. • Quickly learned ENPS & Final Cut Pro software. By month 3 I had developed and refined best practices relating to the show building process to increase speed and efficiency which lead to a 30-40% overall cut down in time to build each show• Trained new producers on ENPS software and the show building process. Evaluated each producer's progress, measured performance and adjusted KPI's to maximize their effectiveness in a extremely time sensitive environment• Recorded and edited camera shots, voiceovers, sound on tape using FinalCut 10 under strict go-live deadlines. Show less

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  Dhanda Corp.

  Nov 2017 - Oct 2018

  Scrum Master / Operations Coordinator

  • Took a real estate company from zero to over 300 leads in 2 weeks utilizing organic methods• Gathered, analyzed and documented ROI calculations, cost assessments, SWOT analysis and requirements needed for the life cycle of real estate acquisitions to closings• Utilized CRM tools including Podio to update the deal flow and lead conversion of each property

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  Flexport

  Oct 2018 - Sept 2022

  • I have completed projects involving process improvement to lower our cost to service or new ways to win new business resulting in over $440k revenue. • Establish KPI's to track progress and compare old processes with new/proposed workflows then work cross functionally with technology teams and department managers on projects relating to new client on-boarding, operations, quoting, product, and sales operations.• Act as an internal data resource by providing reports using SQL Runner and Excel, creating workflows and giving data insights for managers in Operations and Sales departments. Attend tech team stand ups, sprint planning meetings as needed.• Identified over 415 businesses that were good fits with over 350 converting into Flexport clients or the next step in the sales life cycle (+84% conversion). Contributed to over $1.11 million in revenue• Attended over 65 client calls focused on quoting to answer their questions and show them how to use the platform Show less • Implemented and standardized four new workflows which lowered our shipping CTS by 5% while providing the client with inventory shipping insights that are first of its kind in the industry• Wrote standard operating procedures (SOP’s) while on boarding 14 new hires and demonstrating foreign and domestic documentation quality assurance• Served as a main internal point of contact for different operational teams regarding data quality and requirements needed to clear customs. Communicate with foreign clients regarding accurate documentation for shipments & transportation needs• Digitally prepared documents required to clear US customs including filing over 4000 importer security filings amounting to over $180,000 in revenue.• Over 8850 commercial invoices processed that amounted to over $30M in client inventory. Show less

  • Sales Operations Associate

    Apr 2020 - Sept 2022

  • Data Operations Associate

    Oct 2018 - Apr 2020
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  Wells Fargo

  Sept 2022 - Dec 2023

  • I work in coordination with different lines of business on initiatives to improve data quality that will effectively support business processe• Lead meetings and write documentation to support business teams in their creation of data retention policies and data clean up efforts leading to higher data quality and a lower chance of audits • I manage technical projects and lead kick-off's, demo's, team trainings, daily stand ups, etc in an agile environment• Leveraging Jira software I translate what solutions the business team needs into language that developers understand to ensure key objectives are met and projects completely in a timely manner• Using project management fundamentals I have contributed to improved workflow standardization, enhanced reporting and documentation for many diverse parts of the organization

  • Lead Business Analyst

    Mar 2023 - Dec 2023

  • Solutions Consultant / Agile Project Manager

    Sept 2022 - Feb 2023
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  EMS Consulting

  Mar 2024 - now

  Project Manager