Spyros Spyrou

Experience

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  Athens 2004

  Aug 2004 - Aug 2004

  Accreditation Venue Coordinator

  • Coordinated volunteers in the Accreditation office dealing with all sorts of unpredictable events and emergencies.

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  Handy's Security Systems Ltd

  Feb 2006 - Jul 2006

  Sales Executive

  • Produced quotes and negotiated with clients on commercial and residential security system provision.• Ensured excellent service at all times, including after sales.

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  AirTrans Group of Companies Ltd

  Jul 2006 - Sept 2006

  Warehouse Assistant Manager

  • Ensured the safe shipment of food, medical and other supplies during the Lebanon war, managing the inbound and outbound logistics operations.• Co-ordinated with logistics personnel for efficient order processing and stock control to tight time deadlines.

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  Students in Free Enterprise (SIFE) - The University of Salford

  Sept 2008 - Jan 2011

  Project Manager

  This is a global student-led not-for-profit organisation working on projects within the local community creating economic opportunities for others. • Led and motivated a team of sixty students learning their working styles and developing ways to attain the best outcomes.• Produced and presented formal presentations to company directors, business advisors and university officials.• Identified and delivered Human Resource requirements for the project members.• Created different methods to improve team performance. Show less

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  Oneworld Ltd

  May 2011 - Dec 2012

  Corporate Administrator

  • Preparing and reviewing agreements and resolutions• Preparing and reviewing Powers of Attorney together with their empowering resolutions • Arranging for the execution of documents as required • Arranging for the certification of documents and legislation by apostille of documents • Communicating with lawyers and fiduciary companies for the collection of signatures• Handling all administrative work and correspondence (local and overseas) related to allocated companies• Monitoring and keeping proper company records• Performing money transfers to local and international banks on behalf of clients• Billing clients, issuing invoices, following up Show less

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  Thebigword

  Jan 2013 - Jul 2018

  • Supported Learning and Development to identify, develop and deliver all training to 80 new starters working for the newly won Ministry of Justice contract• Involvement in developing new technology to ensure processes are fit for purpose for clients, operations staff and linguists pre Go-Live• Continued input to the Technology Department following Go-Live of contract; supporting the creation of user stories for future system enhancements• On-going fulfilment analysis to identify areas of improvement • Review and implementation of sourcing processes to continue to improve fulfilment • Currently managing a team of Language Services Coordinators, ensuring the delivery of the Interpreting service for one of the biggest interpreting contracts in the UK• Providing advice and guidance to all staff – technical / non –technical• Supporting the Interpreting Operations Manager and Client Relationship Managers - acting as point of escalation • Escalating appropriate issues to the Interpreting Operations Manager within a timely manner• Supporting the Interpreting Operations Management and Service Delivery Manager in change management and continuous process improvement Show less •Managing the delivery of the face-to-face interpreting service, within agreed service levels•Managing the face-to-face team workload, providing advice and guidance•Supporting the Interpreting Operations Manager & Director in the revision of staffing levels and recruitment process•Supporting the Interpreting Operations Manager and Interpreting Sales in new client implementation•Liaising with Interpreting Procurement on current and future supplier resource levels•Providing daily updates on face-to-face volume / completed and upcoming activities / team KPIs•Acting as point of escalation in the face-to-face Interpreting team for any issues•Escalating appropriate issues to the Interpreting Operations Manager within a timely manner•Supporting the Interpreting Operations Management and Service Delivery Manager in change management and continuous process improvement Show less

  • Implementation Manager

    Sept 2017 - Jul 2018

  • Team Lead

    Aug 2016 - Sept 2017

  • Project Director

    Jan 2016 - Aug 2016

  • Team Lead

    Apr 2013 - Jan 2016

  • Service Coordinator

    Jan 2013 - Apr 2013
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  Gould Tech Solutions Limited

  Jul 2018 - Jan 2021

  • Tribe Leader

    Mar 2019 - Jan 2021

  • Product Owner

    Jul 2018 - Mar 2019
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  Thebigword

  Jan 2021 - Sept 2023

  Director of Product
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  Wordsynk

  Sept 2023 - now

  Technology Director - Interpreting Division