
Radovan Svec
Graphics Designer

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About me
Technical Support Specialist at Exceedra by TELUS
Education

IBM Global Sales School
2008 - 20082008 Sales, Negotiations PassedIBM’s foundation improving program for top performers to improve the skills needed to grow revenue by delivering differentiated client experiences, leverage teaming and collaboration to win, build and maintain client relationships, identify, qualify and win opportunities, deliver value-driven proposals, and lead client conversations on key business imperatives

Secondary Grammar School Konstantinova
1992 - 1996
California Institute of the Arts
2016 -Graphics Design
University of Zilina
1996 - 1998Information Technology
Technická univerzita v Košiciach
1998 - 2003Master's degree Computer and Information Sciences, General
University of Vaasa
2002 - 20022002 Quality managementHalf-year term full time study on Faculty of Information Technology and Business Studies
Experience

I.B.+
Jan 1998 - Dec 1998Graphics Designercontact with clients, designing advertisement in commercial journal• commercial art• printing service• design and creation of image, backgrounds, logos using mainly Adobe Photoshop and Corel Draw with attention to detail, file size...• setting and managing customer expectations• establish and maintain a high level of customer trust, confidence and focus• multitask and manage small to large projects in a cross functional environment• draws or paints illustrations for use by various media• reviewing writing samples, copy editing articles, sending out writers guidelines, reviewing new products, research for upcoming articles, fact checking, and advertising• prepress preparation• taking pictures, scanning , printing, cutting• competing the final product of magazine• consulting with customer about hit requirements on advertisement• plus everything like in Essox s.r.o. Show less

Freelancer
Jun 1998 - Dec 2018◦ Longest client LG Electronics (8+ years) – All PR communication in Slovakia.◦ Developing and distributing press releases◦ Communicating with key media and journalists◦ Preparing analysis of market◦ Managing communication campaigns◦ Organizing Press Conferences, formal and non-formal events◦ Lead and evangelize the distinct LG Electronics value proposition across products and audiences◦ Align global and local annual plan and individual marketing activities◦ Act as trusted advisor on key messages and storytelling for media interviews and public ◦ Developing monthly media reports◦ Supporting crisis communications Show less • Backups and restoring data• Hardware replacements and upgrades, configurations• Internet solutions (Editorial Management, SEO, e-Shops, Web Pages, Forums, Galleries, Statistical tools…)• Extensive computer installation ad maintenance experience• Strong familiarity with workstation setup and computer hardware and software applications• Exceptional skills in installing and maintaining HW, SW and network • High troubleshooting and analytical abilities• interpersonal skills, to actively participate in developing and maintaining productive client relationships• Well-developed organizational skills in order to respond to priorities on several simultaneous projects• Ability to communicate ideas (written and verbally) clearly and concisely• Strong analytical and quantitative skills (i.e. financial and data analysis)• Demonstrated proficiency in the assessment of unstructured business problems Show less • Corporate Graphics Designer for EuroGeographics (7 Years)• Responsible for annual reports, leaflets, banners, logos, marketing materials, newsletters, corporate magazines, rollups, billboards, leaflets, business cards, postcards…• Managing documents output for print• Also responsible for corporate website, UX design, and effectiveness• Also designed for United Nations (UN-GGIM), Science Europe • Graphics designer for many Slovak companies and individuals (over 40 clients)• Responsible for designs according Brand Guidelines Show less
Marketing, Public Relations Specialist
Aug 2010 - Dec 2018Computer Technical Specialist
Jun 2004 - Dec 2018Graphics Designer, Corporate communication designer
Jun 1998 - Dec 2018

PVS Computer
Jan 1999 - May 2001Computer Technician• designing computers, building components• Accept customer desktop and laptopps systems in-store for repairs• computer service• install and support hardware and software• install maintain servers and workstations• troubleshoot, perform daily backups• provide support of client applications and hardware • hardware replacements and upgrades, configurations• wiring and installation• troubleshoot failures, repair and gain back functionality• ability to present and explain complex technical issues to the customer for their understanding Show less

Essox
Mar 2000 - Dec 2000Headmaster of Graphics Design• CAD, computer prepress of magazine• draws or paints graphic material and lettering to be used for title, background, screen advertising, commercial logo and other visual layouts for magazine. • determine size and arrangement of illustrative material and copy, selects style and size of type, and creates sample layouts• contact with customer• prepare illustrations or rough sketches of material• review final layouts and suggests improvements as needed• review quality of final product before release• determine style, technique and medium best suited to produce desired effects and conform to reproduction requirements• formulate concept and renders illustration and detail from models, sketches at various stages od completion and makes changes as necessary• scanning, retouching and getting photos. Making cuts and other effect needed to make whole commercial advertisements as wanted customer. Show less

Elementary School Kupelna
Sept 2000 - Aug 2002Computer Technician• servicing and troubleshooting of computers• installing new software• backups and restoring software• take care of students in computer laboratory• replacing hardware components• Verify fresh hardware and software for compatibility with existing systems• tech advisory• servicing local network• during stay in U.S. remote management

Hearst Magazines
May 2001 - May 2002Process Specialist• Developing internal communication processes• developing of internal information system project • strategic planning in the area of internet services• Developing processes information system for editors• developing and consulting structure of new internet editorial system

VKV Publishing
Jan 2003 - Jan 2004Technical Editor Audio, Foto-Video• Programming of internet shop• Writing Articles• Consulting of design of internet editorial portal • Sales development• Managing Photo Exhibitions

Almega
Jan 2004 - Aug 2007Editor-in-Chief of Multimedia Magazine• Responsible for 30 editorial people (editors, sales, marketing team, designers, HR…)• Graphics Design supervision• Establishing new branches in Slovakia and Czech Republic from scratch• Developing marketing strategies, promotion and presentation of Magazine• Financial Management (planning, forecasting, reporting),• Editorial management, • setting and enforcing deadlines,• Responsible for overall quality (content and graphic layout) of the magazine• Communication with clients and partners and searching for business opportunities • Participation at press briefings, press events, exhibitions, marketing events… • Writing articles, reviewing products, developing test analysis. • Responsible for continuous improvement which resulted into 6 days of preparation time (before: 62 days) Show less

IBM
Aug 2007 - Oct 2009Information Management Technical Sales Specialist• Responsible for largest IBM software brand - Information Management (over 4000 part numbers)• Supporting Sales on B2B and B2C• Covering software product solutions – Data Management, Enterprise Content Management, Warehousing, Business, Intelligence, Performance Management, Databases, Archiving• Selling and implementation of software services projects and software solutions • Responsible for generating sales orders for products and services in Slovakia• Determination of the proper amount of pre and post sales support required• Developing competitive analysis and presentations • Technical presentations at customers, business partners, workshops, conferences• Developing and demonstrating live demos for the customers • Communication with stakeholders on all levels• Negotiations with customers, offering solutions, preparing proposals and quotations• Designing architecture – best fit software to customers needs• Working closely with existing customers and business partners and searching for new leads• Regular reporting, sale forecasting and achieving target quota• Preparing offers, RFIs, RFPs, POCs, POTs and quotations. Show less

LG Electronics
Aug 2010 - Dec 2018Senior Public Relations Manager• Responsible for whole public relations in Slovakia• Developing and distributing press releases• Developing new market strategies• translation and developing technical manuals (mainly electronics)• Communicating with key media and journalists• Preparing analysis of market• Managing communication campaigns• Organizing Press Conferences, formal and non-formal events• Lead and evangelize the distinct LG Electronics value proposition across products and audiences• Align global and local annual plan and individual marketing activities• Act as trusted advisor on key messages and storytelling for media interviews and public • Developing reports on regular basis• Supporting crisis communicationscontract with many Agencies: Seesame, GCI Hill&Knowlton, Hill+Knowlton Strategies, LG One, Native PR, Nydrle, Inspiro Solutions Show less

AFS Technologies, Inc.
Mar 2019 - nowCustomer Support Analyst
Exceedra by TELUS
Jan 2021 - nowCustomer Support Specialist
TELUS Agriculture & Consumer Goods
Jan 2023 - nowCustomer Support Specialist + DevOps
Licenses & Certifications

Computer Technical Support
Brainbench
Written English
Brainbench
IBM Certified Specialist - FileNet Business Process Manager V5.1
IBMJan 2007
Business Math
Brainbench
Digitálna Garáž
Google
IBM Certified Specialist - FileNet Content Manager V5.2
IBMJan 2008
IBM Certified System Administrator - WebSphere Portal 8.0
IBMJan 2007
Financial Modelling and Business Acumen for CEMA
IBMJan 2007
Cisco Certified Network Professional (CCNP)
Technical University of KosiceSept 2002
IBM Acredited Advisory Professional
IBMJan 2007
Volunteer Experience
Chairman & Co-founder
Issued by Agregát o.z. on Aug 2013
Associated with Radovan SvecGraphics Designer
Issued by BTC Častá on Apr 2016
Associated with Radovan SvecComputer Skills Trainer for third age
Issued by Self organized on Jan 2001
Associated with Radovan Svec
Languages
- enEnglish
- slSlovak
- czCzech
- geGerman
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