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Eugene Knyazev

Eugene Knyazev

Programmer-consultant

Followers of Eugene Knyazev436 followers
location of Eugene KnyazevSt Petersburg, St Petersburg City, Russia

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  • Timeline

  • About me

    Open to new opportunities

  • Education

    • University of Warwick - Warwick Business School

      2013 - 2017
      Master of Business Administration - MBA Business Administration and Management, General

    • Московский Государственный Университет им. М.В. Ломоносова (МГУ)

      1994 - 1999
      University Applied Mathematics at Computation Mathematics & Cybernetics

      Specialty: Mathematician, System ProgrammerThesis Title: Stabilization of unstable conditions in systems with delayed argument

  • Experience

    • Первый БИТ, офис Войковская

      Jan 1998 - Dec 1999
      Programmer-consultant

    • Golden Telecom

      Dec 1999 - Feb 2003

      • Corporate HelpDesk Operator

        Oct 2000 - Feb 2003

      • Technical Support Operator

        Dec 1999 - Oct 2000

    • Coca-Cola HBC

      Jul 2003 - Jul 2007

      • Server Analyst / Senior Infrastructure Specialist

        Jan 2006 - Jul 2007

      • Helpdesk Supervisor

        May 2005 - Dec 2005

      • Helpdesk Analyst

        Jul 2003 - Apr 2005

    • IBM

      Jul 2007 - Aug 2022

      In this role I was responsible for driving SWS business, including cost-control actions, employees' development. I'm also responsible for revealing gaps in SWS delivery processes, for building healthy and productive environment for SWS specialists, for widening RCIS influence to other countries (in Europe, Middle East and Africa) and support levels as well as increasing the quality of the provided SWS services.As a background I have over 17 years experience in IT and particularly with support services for external and internal clients. During my work within IBM (over 7 years) I've initially specialized on WebSphere products support with specialization on WebSphere Application Server and WebSphere MQ.Becoming the technical focal point for processes development and providing best practices of clients' issues handling to RCIS SWS team, I've finally been promoted to manager's position.During my career prior to IBM, I gained an experience in leading the team of internal help-desk, infrastructure support team. I also gained knowledge in problem-solving, web-administration and web-programming, infrastructure administration and IT projects' management. Show less

      • TSS EMEA Logo SW Services Leader

        Jul 2019 - Aug 2022

      • CEE TSS Software Support Service Delivery Leader

        Oct 2014 - Jun 2019

      • RCIS TSS Software Support Services Delivery Manager

        Jan 2012 - Sept 2014

      • RCIS TSS Base Software Support Services Delivery Manager

        Apr 2011 - Jan 2012

      • Software Support Representative

        Jul 2007 - Apr 2011

  • Licenses & Certifications