Rohan Adhalakha

Experience

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  Knowledge Horizon

  Jul 2008 - Apr 2009

  Research Associate

  My role involves carrying out financial analysis, information gathering from clients and then building storyboards as per requirement. The process followed is of analysing the needs and goals of the people from non finance background and develop instruction materials, activities, tryout and assessment. The content is developed taking into consideration the educational and instructional theories.

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  Entercoms

  Jul 2010 - Apr 2019

  Business Analyst

  Interacting with Clients. Gathering Information. Understanding Business Requirement, Web Analytics, Managing Service Chain of Contract Manufacturer, Automation, Team guidance, Building dashboards

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  Entercoms, Inc.

  Apr 2019 - Dec 2021

  Customer Service Manager
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  ActioHX

  Dec 2021 - now

  Customer Service Manager

  Entercoms rebranded its service business to ActioHX as the company continues expanding its focus on the Human Experience (HX). ActioHX, provides actionable HX insights and services to assist companies enhance their customers’ support experience, driving greater client retention and new client growth. HX is driven by human centricity, the idea that people are much more than statistics or data. For more information, visit us at www.actiohx.com.