Rohan Adhalakha

Rohan Adhalakha

Research Associate

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location of Rohan AdhalakhaPune, Maharashtra, India

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  • Timeline

  • About me

    Customer Service Manager at ActioHX

  • Education

    • Savitribai Phule Pune University

      2006 - 2008
      MBA Finance A
    • SYMBIOSIS INTERNATIONAL UNIVERSITY

      2005 - 2008
      Bachelor's degree Accounting and Finance
  • Experience

    • Knowledge Horizon

      Jul 2008 - Apr 2009
      Research Associate

      My role involves carrying out financial analysis, information gathering from clients and then building storyboards as per requirement. The process followed is of analysing the needs and goals of the people from non finance background and develop instruction materials, activities, tryout and assessment. The content is developed taking into consideration the educational and instructional theories.

    • Entercoms

      Jul 2010 - Apr 2019
      Business Analyst

      Interacting with Clients. Gathering Information. Understanding Business Requirement, Web Analytics, Managing Service Chain of Contract Manufacturer, Automation, Team guidance, Building dashboards

    • Entercoms, Inc.

      Apr 2019 - Dec 2021
      Customer Service Manager
    • ActioHX

      Dec 2021 - now
      Customer Service Manager

      Entercoms rebranded its service business to ActioHX as the company continues expanding its focus on the Human Experience (HX). ActioHX, provides actionable HX insights and services to assist companies enhance their customers’ support experience, driving greater client retention and new client growth. HX is driven by human centricity, the idea that people are much more than statistics or data. For more information, visit us at www.actiohx.com.

  • Licenses & Certifications