Matthildi Passa

Experience

• 

  Public Institution of Preveza

  Oct 2002 - Jun 2003

  Tutor and Lab Instructor

  Tuition of Information Technology Topics, i.e. Programming Languages as Java & C++, Usage of Microsoft Office, Algorithms etc

• 

  Private Institution “Domi”

  Oct 2004 - Jun 2006

  Tutor and Lab Instructor

  Tuition of Information Technology Topics, i.e. Programming Languages as Java & C++, Usage of Microsoft Office, Algorithms etc

• 

  Relational SA

  Aug 2006 - Nov 2021

  Responsibilities: • Worked extensively with Upper Management in communicating risks, issues and opportunities for improvement• Schedule and plan Workshops and meetings with customer’s key users. Provide “Meeting of Minutes” to all attendees.• Keep track of the effort that is spend versus the planning work and the percentage of task completeness • Schedule, plan and conduct Workshops with customer’s key users in scope of specific agenda in order to capture the Business Requirements. • Accurately estimated the efforts required• Develop Project Management plans (schedule, resource etc), in alignment with the PMO policies and standards, and monitors project progress• Provide software requirements to development team to address software needs • Performed user acceptance testing for software changes and enhancements.• Create and document system processes for end-users.• Translated business requirements into IT solution design • Gather, analyze and create all types of requirements documents for Functional Requirements and Scope• Provide timely accurate data and content in support of CIO reporting requirements.• Conduct Software and Processes Trainings, prepare user manuals, operational and administrators manuals. Prepare data and scenarios for “Lab” and/or “train the Trainers” trainings• Support Presales by conducting Software Demonstration and presentations Show less Responsibilities: • Schedule, plan and conduct Workshops with customer’s key users in scope of specific agenda in order to capture the Business Requirements. • Accurately estimate the efforts required• Provide software requirements to programmers and web developers to address software needs • Perform user acceptance testing for software changes and enhancements.• Create and document system processes for end-users.• Translate business requirements into IT solution design • Gather, analyze and create all types of requirements documents for Functional Requirements and Scope• Conduct Software and Processes Trainings, prepare user manuals, operational and administrators manuals. Prepare data and scenarios for “Lab” and/or “train the Trainers” trainings• Support Presales by conducting Software Demonstration and presentations Show less Responsibilities: • Manage User Acceptance Testing (UAT) planning, documentation, UAT Scenarios against requirements, tester training• Create and deliver full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders • Translate Business Requirements into Technical Design• Standard and Advance Configuration of ITSM Suite Applications• Communication with Customer in scope of support • Solve Application Support issues within customer’s SLA Target Goals• Conduct Software and Processes Trainings, prepare user manuals, operational and administrators manuals. Prepare data and scenarios for “Lab” and/or “train the Trainers” trainings• Support Presales by conducting Software Demonstration and presentations Show less

  • ITSM Project Leader & ITSM Business Analyst

    Jan 2017 - Nov 2021

  • ITSM Business Analyst

    Jan 2014 - Jan 2017

  • ITSM Senior Consultant

    Jan 2011 - Jan 2014

  • Software Engineer

    Aug 2006 - Jan 2011
• 

  Netcompany-Intrasoft

  Nov 2021 - now

  Customs Central Systems Service Manager at Netcompany-Intrasoft