Abdul Rachman

Experience

• 

  PT Elasitas Multi Kreasi

  Oct 2007 - Apr 2010

  • Senior and Coordinator Project Manager

    Dec 2009 - Apr 2010

  • Senior Project Manager

    Oct 2007 - Nov 2009
• 

  PT Codejawa

  May 2010 - Jul 2010

  Business Development

  brand development, mobile content services, generated new development deals for Telco, strategic consulting including business plan & media promotion strategy

• 

  PT XL Axiata Tbk

  Aug 2010 - now

  Data collection, Data Scientist and analytics for standarization to apply AI/ML on Lease Assets Digitalization Tower audit and Lease Management, create Automation Dashboard for Business Needs with Machine Learning/AI platform Managing Customer Service Platform, DevOps member, SOP optimization, integration with marketing product on GTM strategy Managing MyXL end-to-end, content on-boarding reviews, development and integration with product team, improve customer experience for MyXL platform, doing campaign and partnership with Digital Merchant to increasing revenue, engaging customer and brand positioning on the market Ensure experience deliver consistently, timely relevant and aligned as customer journey designed to build customer confident and satisfaction Service and Product Experience Assessment, Assessment and Developing Customer Journey for new product, and Building Experience on Services thru Notification and Touch points, also Coordinating with Business Owner, Product Development, Service Design/Principle and Touch points Operations, at the end do Evaluate and Following Up Post launch Customer Experience Define Customer Touch Point Design and Principle, do Assessment and Developing Customer Journey for every Customer Touch points, and Building Experience on Rich Media Touch points (WEB, Mobile-WEB, Application, Landing Page), also Coordinating with Service/Platform Development, Service Design/Principle and Business Owner, at the end do Evaluate and Following Up Customer Experience on Touch Points

  • Data Scientist

    Jan 2022 - now

  • Machine Learning Engineer

    Sept 2019 - Dec 2021

  • Customer Service Operations Specialist

    Jan 2018 - Sept 2019

  • Marketing Integration and Customer Experience Management

    Jan 2016 - Dec 2017

  • Experience Alignment and Delivery

    Jan 2015 - Dec 2015

  • Service Experience Management and Delivery

    Jan 2013 - Dec 2014

  • Marketing Touch Points and User Experience Designers

    Aug 2010 - Dec 2012