Adam Banderker

Experience

• 

  IiNet

  May 2015 - Apr 2017

  Information Technology Support Specialist

  My support scope and expertise at iiNet included:Rendering numerous products and services to suite our client’s needs in order to provide them with a one stop shop service.This ranges from setting up and troubleshooting services to faulting services, whilst continuing to provide customers with awesome customer service.Key Activities Demonstrate advanced expertise and understanding of:Phone, ADSL, NDSL and Dark Fibre setup, support and connection confirmationMobile Broadband Setup and Back end completionMobile Voice & Mobile Broadband Setup and ActivationsIPTV and VOIP Setup and ActivationModems, Routers and ATA’s remote setup, installation and configurationDesktop support for PCs with Windows XP, Vista, Windows 7and Apple Mac OSXVarious Email, online web space and anti-virus supportFault finding/lodgment and liaising with wholesalersKey responsibilities:Dealing with customers in assisting them with internet or billing queriesLiaising with different departments in order to get customer’s queries resolvedMaking sure that customers are satisfied Show less

• 

  WNS Global Services

  May 2017 - Dec 2018

  Senior Associate

  I worked for a campaign called Total gas and power. It is a utility campaign that provides gas and electricity to small-major businesses in the UK.My job role was to process the change of ownership of previous occupiers to new occupiers. The process included the validation of the information from both old and new clients. Once the information was validated, I would then process the new account in a step by step procedure

• 

  BOnline Limited

  Dec 2018 - Feb 2020

  • VoIP and Broadband Sales Specialist

    Apr 2019 - Feb 2020

  • Credit Control Officer

    Mar 2019 - Apr 2019

  • Telco Sales Advisor

    Dec 2018 - Mar 2019
• 

  Cape Innovation and Technology Initiative (CiTi)

  Mar 2020 - Sept 2020

  Digital associate

  During my 6 months with CapaCiti, my role included me being a digital associate.I covered the basic front end skills such as Html and css for the first 3 months. 3 months after I decided to stream into the python programming language.Each week we were given sprints to complete either as a team or individuallly.Soft skills and job readiness training was provided throughout the program so that I could be equiped on how to behave and interact in a working environment.I've learnt how to build up a professional portfolio to display my work and learnt specific business ways to gather requirements from stakeholders. Show less

• 

  Younglings Africa

  Sept 2020 - Mar 2021

  Back End Developer
• 

  Vista Group

  Mar 2021 - now

  OVERVIEW OF KEY TASKS - Working with the company’s EMEA business partners and customers on any software issues. - Working with third line support (Senior/application consultants) to solve customer software. - Working with the development team to fix bugs found in the product. KEY RESPONSIBILITIES - Working with Vistas EMEA business partners and customers to investigate and resolve any Vista Software-related issues within SLA timelines.- Understanding of program code(.NET and Python) to assist with problem-solving.- Reading and interpreting Vista 3rd party systems (Windows, Rabbitmq, and SQL server) error logs.- Recognize chargeable work and escalate it to the relevant Account Director Show less

  • Support Manager

    Nov 2024 - now

  • Senior Support Specialist

    Nov 2023 - Nov 2024

  • Support Team Lead

    Apr 2022 - Nov 2023

  • Software Support Consultant

    Mar 2021 - Mar 2022