Sanjay Singh

Experience

• 

  Prognosys E Services Private Limited

  May 2008 - Jun 2015

  Prognosys is (KPO) company with in-depth expertise in SMPO for several vertical industries across the growing markets in the Asia Pacific, Australasia & Indian Subcontinent.; Key Result Areas:Technical SupportManaging the installation, commissioning and maintenance support for network infrastructure, voice & data communication system, video conferencing equipments, etc.Responsible for leading a team of 8 Engineers and Site Coordinators for managing the complete IT Infrastructure of the office with more than 250 workstationsPurchase of Hardware / Software Licenses related to sites.- AMC Management of site assets.Successfully implemented RAID 5 and RAID 1 Level Fault Tolerant System on Dell Servers.Actively involved in the Win2k clustering of Dell Servers with 500 GB external storage devicesHandling the resolution of queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.Troubleshooting problems pertaining to System Performance, Network Administration, DNS, DHCP & Active DirectoryCoordinating with engineers to resolve escalated calls and achieve higher customer satisfaction matrices; monitoring performance of service engineers & providing necessary feedback. Show less

  • Network Administrator

    May 2008 - Jun 2015

  • As Network Administrator

    May 2008 - Jun 2015
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  Loanwalle.com

  Jul 2015 - Jul 2016

  System Administrator

  Managing the installation, commissioning and maintenance support for network infrastructure, voice & data communication system, video conferencing equipments, etc.Responsible for leading a team of Engineers and Site Coordinators for managing the complete IT Infrastructure of the office with more than 120 workstationsPurchase of Hardware / Software Licenses related to sites.- AMC Management of site assets.Handling the resolution of queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.Troubleshooting problems pertaining to System Performance, Network Administration, DNS, DHCP & Active DirectoryCoordinating with engineers to resolve escalated calls and achieve higher customer satisfaction matrices; monitoring performance of service engineers & providing necessary feedback. Show less

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  Rupeelend.com

  Jul 2015 - Jul 2016

  System Administrator

  • Deploying windows server 2003/2008, SQL server 2005/2008 and .net Platform etc.• Assisted in troubleshooting user problems relating to Operating System issues, MS Office products and Internet connectivity. Network Connectivity, TCP/IP configuration, upgrades, Network Printers, MFP, and Firewalls.• User rights and permission, disabling and enabling accounts, file and folder permissions, configuring security templates as per need and Identify the root cause and troubleshoot.• Responsible for leading a team of 8 Engineers and Site Coordinators for managing the complete IT Infrastructure of the office with more than 250 workstations• Handling the resolution of queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support.• Troubleshooting problems pertaining to System Performance, Network Administration, DNS, DHCP & Active Directory• Manager ISP & User Website Problems ( Upload Download) Show less

• 

  ATS Infrastructure Ltd

  Jul 2016 - Sept 2019

  Senior System Administrator
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  Action TESA

  Sept 2019 - now

  • IT Manager

    Sept 2019 - now

  • Deputy Manager IT

    Apr 2022 - now

  • Assistant Manager IT

    Sept 2019 - Aug 2022