Deep Enrich
Amit Kumar
Associate
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Noida, Uttar Pradesh, India
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About me
Senior Manager at HCL Technologies (Infrastructure Services Division)
Education
SLN College Raichur, Karnataka
2003 - 2007Bachelor of Engineering (B.E.) Electrical, Electronics and Communications EngineeringB.E in Electronics and Communication Engineering
Experience
STERIA (INDIA) LIMITED
Nov 2007 - Mar 2008Associate
IBM
Jan 2010 - Dec 2015Manage the entire lifecycle of Major Incident reported and Problem ticket logged by client and through trend analysis. Update KEDB, Manage calls with client related to MI and Problem ticket.
Major Incident & Problem Manager
Jan 2010 - Dec 2015Incident Coordinator
Jan 2010 - Dec 2015
HCLTech
Dec 2015 - nowSenior Process Manager
Licenses & Certifications
- View certificate
ITIL V3 Foundation Certified
AXELOS Global Best PracticeMar 2014
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