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Abhilash Mohapatra

Abhilash Mohapatra

Customer Service Associate

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location of Abhilash MohapatraDelhi, India

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  • Timeline

  • About me

    Attended Biju Pattanik University Of Technology

  • Education

    • HSCE

      -

      doing my school

    • BBSR

      -
      B.Tech CSE

    • GOVT HIGH SCHOOL

      -

    • BPUT

      2010 - 2014
      12TH Computer Software Engineering

    • Biju Pattanik University Of Technology

      2010 - 2014
      Bachelor’s Degree Computer Science And Engineering 7.69

      doing my degree in computer science branch

    • CHSE

      2008 - 2010
      10TH Physics, mathematics, chemistry, IT

      doing my +2

  • Experience

    • Swiggy

      Aug 2016 - Mar 2017
      Customer Service Associate

    • NoBroker.com

      Mar 2019 - Oct 2021
      Head Of Unit

      * Handling a team of 15* Managing team performance to ensure most of the RMs achieve the top slab* Improving the performance of bottom performers through coaching* Handling critical escalations and resolving the social media complaints with high priority* Ensuring lead leakage, missed call and notifications are taken care* Publishing daily reports and represent the team in review meetings* Maintaining basic hygiene in the team* Handle critical & complex situations in absence of ATL/TL/AM* Taking team briefing & motivating the team* Auditing the calls to improve the checklist parameters Show less

    • 5C Network

      Oct 2021 - Nov 2023

      • Team Lead

        Nov 2021 - Nov 2023

      • Team Lead

        Nov 2021 - Nov 2023

      • Customer Service Team Lead

        Oct 2021 - Nov 2023

  • Licenses & Certifications

    • Software testing , core java, sql,