Kopal Shroff

Experience

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  Burger King

  Apr 2005 - Nov 2006

  Restaurant Supervisor

  Introduced practices that improved inventory management and reduced losses• Partial operational management of the store & dealt with all HR functions• Responsible for marketing of new products in the local area.

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  Clydesdale Bank

  Dec 2006 - Feb 2009

  Customer Relationship Manager

  * Managed a relationship banking team with focus on maximizing revenue and profitability.* Created and optimized business strategies to focus on maximizing revenue potential and client satisfaction.* Business development by attracting new clients through proactive & customized marketing.* Maintained existing customer base by implementing highest standards of customer service.* Responsible for Training & Development of new employees.* Managed risk by ensuring compliance with key regulatory, operational, credit and control processes. Show less

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  Best Brains

  Jan 2011 - Aug 2014

  Operations Manager

  * Setting brand new location and responsible for marketing and development of the location.* Setting sales targets for the 8 Chicago land locations.* Maximizing sales and profitability.* Recruiting managers for the locations, hiring teachers.* Training and development of the staff members.* Driving team performance.* Evaluating employee performance and draft individual development plans.* Organize regular meetings with management to discuss business updates and opportunities.* Addressing customer issues and queries in accurate and timely manner.* Managing finances of all locations using QuickBooks.* Maintaining and updating the P/L account, Balance sheet and Income Expense accounts in QuickBooks. Show less

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  Norther Illinois University

  Aug 2015 - Dec 2016

  Graduate Teaching Assistant

  • Troubleshooting undergraduate student assignments in MS Excel and MS Access.• Managing the online database by consistently updating undergraduate student’s grades.• Creating and maintaining student profiles and attendance records.

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  Walgreens

  Dec 2015 - Jul 2017

  Supply Chain Analyst

  • Coordinating with the vendors, helping them set up items in the system.• Collecting data, running queries and validating the data to make sure the item set up is correct.• Setting up Scorecards, ensuring that the Projects are completed efficiently and on time.• Running weekly reports, and analysing data to ensure that the correct items are released.• Requirement gathering to enhance the current supply Chain process and develop the automation process.• Responsible for developing, analysing and dissemination of complex reports.• Tracking, monitoring and measuring the benefit of implemented solutions and applying company policies and procedures in resolution of variety of issues.• Performing GAP analysis and suggesting changes that can help with the process improvement.• Computing Metrics involving moderately complex issues. Show less

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  AB Orthodontics Pty Ltd

  Jun 2018 - Sept 2020

  Inventory Control and Purchasing Manager

  Responsibilities:• Managing day to day Inventory.• Picking goods for daily orders, and making sure they are shipped the same day.• Making regular purchases, to ensure we have enough safety stock.• Receiving goods and entering the information in the system and reconciling the accounts• Tracking the backorders and coordinating with the suppliers.• Running reports and making sure all the customers get goods in time.• Coordinating with suppliers and getting information about new items and setting them in the system.• Making sure the fill rate is at the highest by ensuring that the appropriate and the good in demand are purchased.• Generating and sending regular reports to the customer service representatives and the sales representatives, enabling them to know all the items that we have in stock.• Doing market research and finding out the best and the most competitive supplier for different items.• Conducting Stock Take and managing the discrepancies if any.• Working on cost improvement and ensuring product and data flow is transparent and smooth.• Getting the goods released from customs and ensuring AUSFTA is provided by the suppliers if applicable.• Maintaining the master data for the goods and changing pricing and other features as communicated by the suppliers.• Helping in getting the goods registered with TGA and obtaining certificates, hence facilitating the supply of goods to customers. Show less

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  Merck Life Science ANZ

  Oct 2020 - now

  Transportation Specialist

  Responsibilities:• Initial escalation point for any Transportation issues or requirements – Inboundo and Outbound, Australia & NZ - including claims management• Conducting supplier reviews and monitors EHS / Quality compliance for transportation and providers – working with Head of Distribution to align and cover all suppliers.• Reviewing reports and data to ensure that all Transportation tasks are being performed in a timely and accurate manner – in conjunction with the Logistic Specialist teams• Running Daily shipment report for proactive follow-up of distributed consignments to drive on- time delivery metric.• Ensuring all quality documentation for Transportation activities is up-to-date and communicated to all stakeholders.• Maintaining cost tracking and cost management for the Transportation Providers (Inbound, Customs, Outbound), identifying and supporting cost improvement initiatives.• Driving Distribution Continuous improvement initiatives from a Transport perspective. Show less