Wali Saeed

Experience

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  Leader Computer Co

  Jan 2010 - Jan 2010

  IT Support Engineer

  ● Knowledge of any of the following technologies (hardware and ancillary tasks):○ Enterprise Routing and Switching○ Wireless technologies○ Microsoft: Active Directory, DNS, DHCP○ Monitor and report on the established networking environment● Assist in troubleshooting network problems and coordinating changes● Report network operational status by gathering information● Assist with incident response on the network outages● Follow IT change control best practices for predictable results Show less

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  Interface Solution EST. For information Technology

  Jan 2011 - Dec 2012

  Supervisor

  ● Establish a trusted relationship with customers to provide solutions and create opportunities● Identify and document specific problems with customers which can be solved through the deployment of integrated solutions● Architect and propose validated solutions which address the identified software specs depending on customer requirement● Ensure ongoing customer happiness, support, and adoption● Continuous self-improvement and learning to maintain technical leadership of applicable technologies● Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved● Participate in Sales events and exhibitions Show less

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  Farabiclinics

  Jan 2013 - now

  Information Technology Department Manager

  ● Provide Technical Support to customers and partners● Provide configurations, troubleshooting and best practices to clients● Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.● Provide fault isolation and root cause analysis for technical issues● Manage Support engineers scheduling and task assignment● Engage with vendors support to co-operate on projects and technical issues● Provide periodic/on-demand reports to higher management for network health status● Provide on-call support 24x7 on an as needed basis. Show less