Sam García

Experience

• 

  DoubleTree by Hilton

  Jun 2015 - Jul 2017

  Hostess/Server/Bartender

  Hostess, providing excellent customer service to those dining in the hotel, running food to tables, running room service, answering phones and taking reservations. Knowledge of basic bar manor.

• 

  Fort Lewis College

  Aug 2015 - May 2017

  Data and contact entry, giving on-campus tours to prospective students and families from all over the world, working events for students to preview the college campus Managed work study student staff in El Centro de Muchos Colores, the Hispanic Resource Center at Fort Lewis College. Developed task sheets, lead staff meetings, and trained approximately 20 employees on basic and complex duties in the center. Primarily utilized programs such as Excel, Word, Publisher, and PowerPoint. Teaching assistant for the sophomore psychology student preparatory class Sophomore Seminar. Helped grade homework and assisted students with APA formatting. Assisted professor in different independent research projects. Leading the 50 to 100 new students through the college, giving important information to new students as well as parents, providing a fun, exciting, and informative experience

  • Student Ambassador

    Apr 2016 - May 2017

  • Work-Study Student Manager

    Aug 2013 - May 2017

  • Teaching Assistant

    Aug 2016 - Jan 2017

  • Orientation Leader

    Aug 2015 - Sept 2016
• 

  AustinCSI

  Sept 2017 - Aug 2021

  Delivery Lead at AustinCSI • Established and lead the rapid response delivery team helping account teams address delivery challenges, pursue engagement opportunities, and realize consultant ideas for the support and growth of the firm and clients.• Supported consulting teams and adapting to new client initiatives• Redefined project roles and responsibilities as Scrum master• Developed an Agile Kick-off deck to support streamlined cadence and expectations with a construction manufacturing client and introduced agile methodologies to support business and IT operations. • Experienced in utilizing Agile-Scrum management tools such as Trello and Jira• Supported internal Strategy development initiatives to address business/program issues and present at an executive level• Developed roadmaps for continuous and ad-hoc reporting needs of the larger business organization at an aerospace client.• Collaborates frequently with data scientists and data engineers to deliver dashboards for critical business initiatives• Co-Lead for Education Committee within the AustinCSI Inclusion & Diversity Council Show less Auto-Finance Client:Supported client requirements through managing the consultant delivery relationship at a large Auto Financing Client in Dallas, TX. Managed multiple consultant team members by facilitating client on-boarding, team 1:1s, frequent client collaboration, and concise executive communications. Projects/Programs Lead at Client:• Supported the off-boarding of a 1.5 billion dollar credit card portfolio from the client's portfolio• Manage overall program schedule and deliverables to begin opening of new call center facility, including shut down of the off-shore facility• Presented executive updates on a weekly basis by utilizing key metrics tracked through the program lifecycle• Developed SharePoint archive for program documents and artifacts• Assist and support the coordination of business projects at a large auto loan financing company.Supported a multi-billion dollar loan acquisition, purchase, and portfolio conversions. The overall conversion took place in approximately 60 days. This is the first loan acquisition and portfolio conversion this company has successfully completed in the last 10 years. • Collaborated with the client on the development and delivery of a Portfolio Acquisition Playbook utilizing lessons learned and best practices uncovered during the acquisition.• Developed innovative and interactive presentations to update executives on overall program statusAustinCSI Initiatives: • Co-Lead of the Education Committee for the Inclusion & Diversity council by providing engaging educational information for the entire organization• Supports the AustinCSI Summer Internship program by mentoring individual interns through weekly 1 on 1's, review of deliverables, and overall guidance Show less IT Project Manager at Fortune 100 Food and Beverage Client: Assist and support the coordination of IT projects at Fortune 100 companies by:• Assisting / Planning the execution of network redevelopment initiatives• Follow and support project life cycle methodologies• Implemented full network LAN remediation at several regional offices, distributions centers, and manufacturing plants• Specifically implemented at 15 field sites during the 2018 project and approximately 15 manufacturing and distribution centers in 2019• Utilized methodologies in people management, team building, and project management to deliver program deliverables Show less

  • Delivery Lead

    Jan 2021 - Aug 2021

  • Engagement Lead

    Jul 2019 - Dec 2020

  • Consultant

    Sept 2017 - Jul 2019
• 

  Slalom

  Aug 2021 - now

  Program Manager | Southwest Airlines (2023 - 2024)• Orchestrated the successful execution of a multi-million dollar complex program spanning multiple projects and teams, ensuring alignment with organizational objectives and delivery of strategic initiatives.• Led regular program status meetings and executive-level updates, providing visibility into progress, key milestones, and risks, and facilitating decision-making to keep initiatives on track.• Acted as a strategic advisor to senior leadership, providing insights and recommendations to support informed decision-making and drive business growth.Product Owner | Capital One Auto Finance (2021 - 2022)• Spearheaded the development of multiple products from conception to delivery, ensuring alignment with business goals, user needs, and market trends.• Collaborates closely with cross-functional teams, including developers, designers, and stakeholders to define product vision, prioritize features, and create actionable user stories.• Conducts thorough market research and competitor analysis to identify opportunities and inform product roadmap decisions.• Utilized data-driven insights and user feedback through A/B testing to iteratively refine products, resulting in a 75% increase in user satisfaction. • Leads regular sprint planning, review, and retrospective meetings, fostering a culture of continuous improvement and collaboration within the team.• Manage product backlog, prioritizing features based on value, risk, and dependencies, and ensuring alignment with overall product strategy. Show less

  • Senior Consultant

    Aug 2024 - now

  • Consultant

    Aug 2021 - Aug 2024