Vijay Vasudevan

Experience

• 

  Force10 Networks

  Dec 2010 - Sept 2011

  Associate Technical support engineer

  Got trained on Force10 products hardware architecture and protocols -To give support P3/P4 cases raised by the customers.-Was to work with Team lead/Engineering team in case of escalated cases to provide expedited resolution to the customer.-Took voluntary responsibilities to maintain the inventory available in local lab.

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  Dell

  Sept 2011 - May 2015

  Enterprise Technical Support Analyst

  As part of Dell Global technical support, designated as escalation point for L1/l2 Team and L3 technical support on Dell-Force10 products.Job profiles includes handling escalated cases from L1/L2 team and troubleshooting the live issue happening on network through Conference call and remote-session.Responsible for recreating the Bugs/issue reported by the customer in local lab and work with engineering team for the fix.Also verifying the fix provided by the engineering team.Have descent knowledge on vmware and storage technologies where Dell-Force10 products are mostly positioned in. Show less

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  Amazon Web Services (AWS)

  Jun 2015 - now

  Network Operations Engineer at Amazon Web Services

  • Network Development Manager III

    Aug 2024 - now

  • Network Development Engineer III

    Dec 2021 - Sept 2024

  • Network Development Engineer II

    May 2018 - Dec 2021

  • Network Development Engineer I

    Sept 2016 - May 2018

  • Network Operations Engineer

    Jun 2015 - Sept 2016