Vijay Vasudevan

Vijay Vasudevan

Associate Technical support engineer

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location of Vijay VasudevanGreater Dublin

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  • Timeline

  • About me

    Network Development Manager III at Amazon Web Services

  • Education

    • Shanmugha Arts, Science, Technology and Research Academy

      2007 - 2010
      B.TECH ECE
  • Experience

    • Force10 Networks

      Dec 2010 - Sept 2011
      Associate Technical support engineer

      Got trained on Force10 products hardware architecture and protocols -To give support P3/P4 cases raised by the customers.-Was to work with Team lead/Engineering team in case of escalated cases to provide expedited resolution to the customer.-Took voluntary responsibilities to maintain the inventory available in local lab.

    • Dell

      Sept 2011 - May 2015
      Enterprise Technical Support Analyst

      As part of Dell Global technical support, designated as escalation point for L1/l2 Team and L3 technical support on Dell-Force10 products.Job profiles includes handling escalated cases from L1/L2 team and troubleshooting the live issue happening on network through Conference call and remote-session.Responsible for recreating the Bugs/issue reported by the customer in local lab and work with engineering team for the fix.Also verifying the fix provided by the engineering team.Have descent knowledge on vmware and storage technologies where Dell-Force10 products are mostly positioned in. Show less

    • Amazon Web Services (AWS)

      Jun 2015 - now

      Network Operations Engineer at Amazon Web Services

      • Network Development Manager III

        Aug 2024 - now
      • Network Development Engineer III

        Dec 2021 - Sept 2024
      • Network Development Engineer II

        May 2018 - Dec 2021
      • Network Development Engineer I

        Sept 2016 - May 2018
      • Network Operations Engineer

        Jun 2015 - Sept 2016
  • Licenses & Certifications

    • CCIP

      CISCO
    • CCNA

      CISCO
    • JNCIA-JUNOS

      JNCIA
    • CCIE-WRITTEN

      Cisco
      Oct 2013