Gary La Loggia

Experience

• 

  Vanguard Volvo and Mack trucks

  Jun 1996 - Nov 2009

  Service writer

  As a service adviser I greeted the customer upon arriving for a service appointment and discussed all problems or concerns with his vehicle. I took all necessary customer, car and concern information down, asking questions to confirm any issues. I also quoted the time needed to work on the vehicle, wrote estimates, let the customer know the expected cost of repairs and helped with warranty claims.

• 

  StormSource

  Jan 2009 - now

  Technical support Representative

  Supported the AppointmentPlus application

• 

  AppointmentPlus

  Nov 2009 - Sept 2021

  As a Technical support Specialist working in an in-bound call center environment, I provided technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions included, but are not limited to, resolving username and password concerns, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support was provided by clearly communicating technical solutions in a user-friendly, professional manner. Show less

  • Senior Client Success Manager

    Nov 2013 - Sept 2021

  • Technical Support Specialist

    Nov 2009 - Nov 2013
• 

  Loadsmart

  Jul 2021 - Jun 2024

  • Sr. Client Success Analyst

    Feb 2024 - Jun 2024

  • Client Success Analyst at Loadsmart

    Jul 2021 - Feb 2024
• 

  Opendock

  Aug 2021 - Sept 2022

  Senior Client Success manager at Opendock
• 

  Lasagna's Hotrods

  Jun 2024 - now

  Retired