Majid Ali Khan

Experience

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  Harvest International Lahore

  Jun 2003 - Mar 2005

  Business Executive

  Harvest Topworth International is a multinational brokerage house which has 40% shares of Chinese company Topworth.They provide financial services like assistance to reach the international financial markets like Chicago Board of Trade, International Monitoring Market, New York Mercantile Exchange and the markets world over. They also provide research facilities and complete guidance for their clients to make money. Worked as Business Executive for one and a half year. I made five clients and gave the company more than 150 thousands $ business and also guided my clients to make good money out of market. Lihat lebih sedikit

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  Interflow Communication Pvt Limited

  Jan 2005 - Mar 2005

  Worked as Assistant Creative Director

  Interflow Communication Pvt Limited is a multinational advertising agency and is one of the biggest and pioneers in Pakistan. They are not only an advertising agency but provide full assistant to their clients in building their image in public with complete professionalism. During this period, themajor responsibilities included the copy writing of the adds for print and electronic media. Also giving concepts for ads and to make them complete for a complete commercial campaign.

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  Sahara Research Institute Lahore

  Mar 2005 - Sept 2006

  Human Resource Officer

  Sahara Research Institute was working as an NGO and was providing jobs to the unemployed and had contacts with multinational companies and also had contacts nation wide.I worked as Human Resource Manager and used to take interviews of the candidates and adjust them in the proper vacancies according to their abilities and qualifications. Also maintained office discipline and three assistant managers were working under my supervision.

• 

  Telenor Pakistan

  Jun 2008 - Jul 2014

  Business Care Executive

  • Providing front end support to the postpaid subscribers.• Involved in process development and process revamping in order to get processes streamlined with The organizational objectives.• Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution.• Reporting & Analysis regarding new initiatives that leads towards the increasing in revenue for the unit.• Planning and developing VOCs to enhance customer experience.

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  Telenor

  Jun 2014 - Jun 2021

   Stake Holder Management Vendor management  Customer Complaint Management  Evaluation / Extraction of Customer Insights Evaluation of Back end Teams Quality Check on Postpaid IVR & Website Conduction of Quality Sessions/Meetings/Huddles with Business Care Teams Analysis and Reporting Processes Gap Identification & Alignment  Calls Calibration and Alignment FCR Audit and make/execute Improvement Action Plan Conduct Health Checks and make/execute improvement Action Plan Ensure Business Care Teams are updated with all the latest information and processes for 100% FCR and excellent customer experience Lihat lebih sedikit

  • Governnace & Insights Specilist

    Nov 2019 - Jun 2021

  • Area Sales Head-Financial Services

    Mar 2018 - Nov 2019

  • QA & Insights Specialist-B2C

    Jan 2015 - Mar 2018

  • Quality Assurance Executive Business Care

    Jun 2014 - Jan 2015
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  Telenor pakistanpk

  Jun 2021 - now

  • Assi

    Jan 2023 - now

  • Assistant Manager

    Jun 2021 - now