Scott Bourke - CPPP, MProjMgt, MAIPM

Experience

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  Woolworths Supermarkets

  May 2009 - Jan 2012

  Service Cashier & Perishables Assistant
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  Suncorp Group

  Feb 2012 - Dec 2015

  - Developed and maintained strong relationships with local businesses to generate new clients and increase services and product offerings to existing clients. This saw a 12% increase of new business banking products for existing clients and 3 new medium size business banking clients for the branch.- Responsible for up to $200,000 of branch monies and daily transactions of up to 5 tellers. In my time as treasurer, there were no major discrepancies and money/transaction requests were fulfilled efficiently to the satisfaction of the customer 100% of the time.- Through effective relationship management, I was able to increase personal transaction and saving account openings by 33% each month. Show less - Performed complex analysis of customer data to generate leads for products and services that benefited both the customer and the business, exceeding KPI targets by 20%.- Subject matter expert on legacy systems and customer data for the Customer Relationship Management System Project. Responsible data and system continuity during implementation of phase 1 ensuring a successful rollout of the new system.- Responsible for Customer Contact Centre and employees during overnight operations, ensuring business continuity and effective management of complex issues out of core business hours. Continuously exceeded service level requirements during overnight operations. Show less

  • Branch Banking Consultant, Branch Treasurer

    Apr 2015 - Dec 2015

  • Contact Centre Banking Consultant - Night Shift Supervisor

    Feb 2012 - Apr 2015
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  TUH Health Fund

  Jun 2012 - Nov 2012

  Project Officer

  - Performed complex data analysis on member experience surveys to gain insights that informed current and potential product and service offerings that increased customer satisfaction and membership.- Provided change management support and administration for the project to ensure successful implementation of key initiatives within the business, ensuring staff support and buy in.- Created and maintained project documentation including registers, business cases, recommendations and presentations for key stakeholders from all levels of the business. Show less

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  Queensland Rail

  Feb 2016 - Jul 2020

  - Utilised analytical and business planning skills to manage the cost effective and efficient delivery of the workforce needs of six vital rail operations departments consisting of up to 300 employees. - Negotiated, developed and monitored cost effective and efficient operational recourse allocation and utilisation to ensure business continuity whilst adhering to state and federal legislation, standards and awards. This ensured the resourcing budget was effectively maintained and never exceeded.- Maintained effective and ongoing communication with relevant senior managers and key internal stakeholders to ensure Network Control was adequately resourced 24 hours a day.- Led the forecasting and mobilisation of the Train Control Workforce Project to ensure successful delivery of sustainable train operations for the 2018 Brisbane Commonwealth Games.- Successfully delivered a new workforce roster that addressed changes in legislation whilst ensuring successful employee and business outcomes. Show less

  • Project Coordinator - Station Accessibility Upgrade Program

    Jan 2019 - Jul 2020

  • President - Queensland Rail Young Professionals Program

    Jul 2016 - Jun 2020

  • Roster And Workforce Planning Officer

    Feb 2016 - Jan 2019
• 

  Metro Trains Melbourne

  Jul 2020 - Oct 2021

  Program Coordinator, Occupations - Metro Tunnel Project

  • Provided recommendations and operations analysis to senior leadership within DTP tostreamline rail disruption programs that mitigated risks of impacting the Australian Open by100%.• Identified and managed a range of complex and competing internal stakeholder needs toaccelerate critical scope by 6 months resulting in over $1 million in project cost savings.• Delivered an effective planning solution to the MTP occupation schedule that was heavilyimpacted by the COVID construction shutdown that resulted in no impact to the criticalpath. Show less

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  Metro Trains Melbourne

  Jul 2022 - now

  • Led the implementation and management of the Metro Tunnel permit management system to ensure safe access for train operations and construction works. • Created new permits for the tunnel and underground stations and successfully implemented these new permits and associated processes with training and conducting a roadshow. • Project managed the decommissioning of redundant project site offices and cancellation of contracts. Saved the project $50K by finding clause in contract and successfully negotiated with provider to realise savings. Show less • Identified communication barrier between internal and external stakeholders - resolved thisby facilitating increased collaboration, innovation and improved team culture; resulting inan alternative technology solution being identified saving over $1.2 million.• Collaborated with MTM Portfolio Management Office to provide expert advice ongovernance, assurance, and change activities, processes and frameworks to support seniorleadership decision-making.• Implemented activity roadmaps and a standardized tender review process that saw anuplift in the understanding of the project's governance, change, scheduling, financialmanagement and risk management strategies by executives. Show less • Developed change plans to support the implementation of new and enhanced projectpermit applications and access management frameworks for the project alliance.• Led a high performing team to develop and implement key supporting materials, includingguides, training process support for new rail occupations and access management systemsresulting in an 80% reduction in system input errors within 1 month.• Prepared and delivered high quality multimodal communication and training material toproject alliance senior leadership and construction delivery teams resulting in a 40%increase in use of permit application tools and software applications. Show less

  • Technology Business Partner – Network Development and Projects

    Oct 2023 - now

  • Tunnel Access Manager - Metro Tunnel Project

    Jun 2023 - Oct 2023

  • Assistant Project Manager - Melbourne Airport Rail & Metro Tunnel Project

    Oct 2021 - Oct 2023

  • Access & Change Manager - Melbourne Airport Rail

    Jul 2022 - Jun 2023