Ann Nguyen, SAFe, PMP, ITIL V3F

Experience

• 

  BDM International, Inc

  Sept 1994 - Jul 1997

  • Technical Recruiter / HR Representative

    Jan 1996 - Jul 1997

  • HR Administrative Coordinator

    Sept 1994 - Jan 1996
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  TRW/BDM International, Inc

  Jul 1997 - Sept 1998

  HR Recruiting Systems Administrator
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  TRW

  Sept 1998 - Mar 2001

  Technical Lead for the Recruiting Information System (RIS) and Sales/Contact Management Systems. Oversaw all system engineering aspects of the systems. Developed and executed all system maintenance functions, network and system responsibilities including system administration for the NT/Unix servers. Developed and documented user requirements for systems, or enhancements or modifications to existing systems. Participated in other activities associated with the requirements phase of the software development life-cycle. Worked with business units to identify and document requirements or enhancements to existing systems. Show less

  • Technical Lead / HR Systems Analyst

    Mar 2000 - Mar 2001

  • HR Recruiting Systems Project Lead

    Sept 1998 - Mar 2000
• 

  Northrop Grumman

  Mar 2000 - now

  Has responsibility for IT Service Center/End User Support, Mobility & Printer, and PC Services. Primary responsibilities are the management of cost, schedule, and technical performance of IT managed services suppliers, and building supplier/partner relationships that drive value creation strategies and actions. Lead a cross-functional organization aligned to a common strategic vision. Is responsible for leading all phases of the managed service lifecycle from inception (proposal development) through startup, execution, and completion (contract closeout). Primary responsibilities are the management of cost, schedule, and technical performance of IT managed services suppliers. Show less Led a dynamic team managing IT and enterprise shared service operations. Provided overall leadership of IT strategy and operational activities including service delivery, technical requirements gathering, infrastructure solutions and project execution as it relates to supporting assigned shared service and corporate customer organizations. Served as the primary liaison between the Corporate and Enterprise Services program office and assigned customers at multiple organizational levels, including the Executive level. Collaborated across the program, with management and customers, to provide solutions that satisfy schedule, cost and technical parameters for the program. Show less Provided leadership and oversight for the Application Collaboration Services (ACS) rated service performance, including strategy, management, operations, and service levels. Rated service comprises of suite of collaboration tools (SharePoint, OpenText LiveLink/ShareCenter, Google Search, ePower, Brainstorm); eIDE, and SAP/Process Integration) with an annual budget of $15M. Coordinated support activities and managed recurring and non-recurring budgets, coordinated personnel resources. Interfaced with customer stakeholders and other IT Solutions management and architects. Show less Responsible for the development, enhancement, maintenance, and support of Northrop Grumman's 3 sectors' internal web sites and business applications (custom and COTS). Manages 17 software engineers whose responsibility it is to perform feasibility studies, alternatives analyses, requirements definition, systems design, programming, testing, implementation, and production application support. Responsibilities include project planning and tracking; coordinating staff development and training; internal customer relationship responsibilities including meetings, task tracking and review; and assignment of application development responsibilities. Other responsibilities include employment actions; performance appraisals; customer budget planning and tracking; and the development, review and estimation of Statements of Work. Responsible for maintaining excellent relationships with customers, team members, commercial software vendors, and Senior Management. Show less Manage 2 software engineering unit managers and responsible for 61 software engineers supporting the Information Systems & Technical Services sectors. Responsible for employment actions, performance appraisals, customer budget planning and tracking, and the development, review and estimation of Non-Recurring Statements of Work. Complete and communicate weekly and monthly reports and Program Reviews to Senior Management. This position is responsible for maintaining excellent relationships with internal customers, team members, commercial software vendors, and Senior Management. Ann is also the acting Sr. Software Engineering Manager (level 10's) for Information Systems. Show less Was responsible for the development, enhancement, maintenance, and support of three (3) sectors’ intranet web sites and business applications (custom and COTS). Managed 17 software engineers. Responsibilities included project planning and tracking; coordinating staff development and training; internal customer relationship responsibilities including meetings, task tracking and review; and assignment of application development responsibilities. Other responsibilities included employment actions; performance appraisals; customer budget planning and tracking; and the development, review and estimation of Statements of Work. Was responsible for maintaining relationships with customers, team members, commercial software vendors, and Senior Management. Show less Was responsible for the management and delivery of IT Services for the Virginia Corporate facility, to include Software/Systems Engineering, Infrastructure Engineering, Server & PC Management, Project Management, Executive and Non-Executive Support, IT Security and other IT related services. Provided customer-focused services and developed processes in compliance with Corporate policies, initiatives and directives. Was responsible for implementation of computing technology products and services. Additional responsibilities included performing as the Corporate Change Control Board (CCB) Manager with management and oversight on all changes for Corporate; participation in the True-Up activities and billing. Show less Had responsibility and oversight for all web design efforts. Built content rich, dynamic web applications/sites with database integration and complex business workflow. Was responsible for web architecture design and implementation; web content analysis, concept/application development and site enhancement. Designed user-friendly interface elements, content layout and functional site navigation. Created dynamic effects, GIF animations, image maps and various forms using ColdFusion and ASP.NET. Notable projects included the implementation of a Learning Management System and Corporate Business Acquisition Process Application. Show less

  • Sr. Manager, Managed and End User Services

    Feb 2022 - now

  • IT Program Manager

    Mar 2015 - Feb 2022

  • Application Collaboration Services Manager

    Jun 2013 - Mar 2015

  • eIDE Application Services Manager

    Dec 2009 - Jun 2013

  • CloudONe Service Manager

    Oct 2010 - Mar 2011

  • Software Engineering Manager

    Aug 2007 - Dec 2009

  • Senior Software Engineering Manager

    May 2009 - Aug 2009

  • Software Engineering Unit Manager

    Jan 2006 - Jan 2009

  • IT Service Delivery Manager

    Nov 2006 - Aug 2007

  • Lead Web Application Developer

    Mar 2000 - Nov 2006