Rio Delizo

Experience

• 

  Mint Dental

  Feb 2018 - Sept 2020

  Registered Dental Assistant

  Offers comprehensive administrative support to both management and staff. Duties encompass various areas such as understanding clinical procedures, organizing meetings, coordinating supplies and instrument expenses, and providing technical assistance for applications like FLEX, OPEN DENTAL, NEXTIVA, Microsoft Office, and Google Suite. Exhibits significant judgment and initiative while maintaining a solid grasp of the business operations. Works under general guidance but demonstrates independence in decision-making. Show less

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  Keun Chan Lee, DDS Inc

  Dec 2018 - Sept 2020

  Executive Assistant

  Effectively prioritizes critical clinical procedures to assist management and staff. Tasks involve obtaining patient consent forms and monetary agreements before surgical treatments. Develops emergency protocols in compliance with California HIPAA laws. Implements creative solutions to streamline consultation preparation and coordinate meetings with dentists, realtors, assistants, hygienists, and vendors.

• 

  UKG

  Apr 2022 - now

  Executes and ensures compliance with Service Level Agreements (SLAs) and their requirements. Successfully handles 85%-95% of customer escalations received by our team. Assists customers in creating new payroll cycles, including manual HR and Pay Data Entry. Utilizes SQL to retrieve essential information for payroll situations and report generation. Proficient in handling prior quarter adjustments, void/reissues, and Year End issues such as Negative Wages. Assists and trains customers in setting up new taxes for jurisdictional purposes, creating work locations, and updating employee profiles accordingly. Acts as subject matter expert in Web Import Tool and Workers Compensation. Utilizes Microsoft Office applications, including Excel and Word, for efficient execution of day-to-day business processes. Understands and emphasizes the importance of meeting customer deadlines. Highly motivated and collaborative, actively streamlining work across cross-functional teams. Show less Consistently closing an average of 30 cases per week and maintaining a customer survey score of 85% or higher. Prioritizing adherence to SLAs and customer requirements. Mentoring and providing training to colleagues as needed. Adapting to rapidly changing business models throughout the company. Demonstrated success in delivering results, showing initiative, and effectively managing complex situations. Handling escalated cases and collaborating closely with the escalation management team and ERM/CRC Team. Show less Managed a book of business comprising Fortune 500 companies. Conducted weekly meetings with customers to foster relationships and explore opportunities for optimizing their usage of UKG Pro. Assisted in facilitating and training customers on the functions of the Pro system. Collaborated effectively with cross-functional teams and served as the main contact for HR, Payroll Team, and Business Analysts in the customer's internal departments. Expertise in troubleshooting payroll, HR, tax issues, reporting, GL, PTO, and year-end forms such as W2, among others. Show less

  • Lead Product Support Representative

    Apr 2022 - now

  • Product Support Representative III

    Sept 2020 - now

  • Global Account Manager

    Apr 2022 - Aug 2022