Deep Enrich
Denise Alexander
Apple Technical Advisor
151 followers
Decatur, Georgia, United States
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About me
Customer Service Support Manager at Points of Light
Education
University of Phoenix
-University of Phoenix
-University of Phoenix
2022 - 2024Bachelor of Science - BS PSYCHOLOGY 3.5 GPA
Experience
Apple
Jun 2015 - May 2019Apple Technical Advisor
Points of Light
May 2019 - nowCustomer Service Support Manager
May 2019 - nowCustomer Care Coordinator
May 2019 - May 2019
Licenses & Certifications
- View certificate
Creating Positive Conversations with Challenging Customers
LinkedInSept 2020
- View certificate
How to Use LinkedIn Learning
LinkedInMay 2019 - View certificate
Customer Service Leadership
LinkedInJun 2019 - View certificate
Using AI in Customer Service
LinkedInDec 2024 - View certificate
Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
LinkedInOct 2019 - View certificate
Customer Service: Managing Customer Feedback
LinkedInJun 2019 - View certificate
Unconscious Bias
LinkedInSept 2019 - View certificate
Writing Customer Service Emails
LinkedInJun 2019 - View certificate
Customer Service Foundations
LinkedInJun 2019
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