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Maha ElBedewy

Maha ElBedewy

HR staff member at leader prepation ship

Followers of Maha ElBedewy594 followers
location of Maha ElBedewyGiza, Al Jizah, Egypt

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  • Timeline

  • About me

    A Contact Center Quality Assurance (QA) Specialist monitors and evaluates customer interactions, ensures service quality, provides feedback to agents, and helps improve processes to enhance customer satisfaction.

  • Education

    • Alexanderia university

      -
      Political science

    • Bachelor's degree in political science and economics

      2014 - 2018
      Bachelor's degree Political Science & Economics

  • Experience

    • Economic and political science university

      Feb 2018 - Dec 2018
      HR staff member at leader prepation ship

    • Xceed

      Jan 2019 - Jan 2022

      • Second level advanced

        Jan 2021 - Jan 2022

      • Gold Technical Support

        Jan 2019 - Jan 2021

    • Banque du Caire

      Feb 2021 - now

      -Answer incoming calls and respond to customer’s emails- Management and resolve customer complaints- Provide product and service information to customers- Research required information using available resources- Research, identify, and resolve customer complaints using applicable software- Follow up customer calls where necessary

      • Quality Assurance Specialist

        Sept 2023 - now

      • Customer Service Representative

        Feb 2021 - Sept 2023

  • Licenses & Certifications

    • Economic and political science

      ALEXANDRIS
      Jun 2014