Peggy Berberian

Experience

• 

  Bank of Beirut

  Aug 1999 - Aug 2003

  Provided general support in various HR initiatives within the technical and operational areas.• Setting policies and procedures supporting new HR initiatives• Designing and creating various reporting tools using Excel and Word • Processing employee transactions and maintaining files accordingly• Generating various periodical statistical reports and charts• Leveraging technology to automate manual processes where applicable • Implementation of a mid size HR information system Show less

  • Human Resources Generalist

    Jan 2001 - Aug 2003

  • Administrative Assistant

    Aug 1999 - Dec 2000
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  KPMG in Canada

  Nov 2005 - Jun 2011

  Senior HR Information Systems Analyst

  • Acted as the HR technical lead in the implementation of 3rd party solutions for employee compensation planning: - Participated in vendor selection and project update meetings - Gathered technical business requirements and liaised with developers and vendors - Created test plans, performed user acceptance testing, identified and resolved issues - Built validations to monitor data quality and integrity and document processes - Provided technical support to end-users and escalated issues• Administered, configured and tested various operational HR systems:- PeopleSoft – maintenance of backend tables, department trees, creation of queries - HEAT – creating forms and workflows for the HR Call Center - Applicant Tracking System – maintenance of access controls and backend tables, design of automated communications and reports• Created process maps, identified gaps, and proposed improvements • Wrote standard operating procedures and job aids to support end-users Show less

• 

  AUBMC

  Feb 2013 - Sept 2020

  • Analyzed and managed the integration of legacy business applications with Epic modules • Designed/updated workflows to enhance efficiency, minimize manual interventions and improve patient experience• Prepared project plans, monitored progress and provided status updates to stakeholders • Managed system updates, upgrades, product/sprint backlogs and issue logs• Designed reports and dashboards to - Measure KPIs - Identify trends to help with decision making - Identify issues and discrepancies requiring immediate action • Assisted the IT PMO in defining SOPs and creating/configuring tools to manage projects, incidents and new requests Show less Collaborated with multidisciplinary team members to manage automation initiatives in various areas of the hospital, including Patient Registration, Admission/Discharge/Transfers, Scheduling, Billing, Inventory Management and Human Capital Management.• Elicited, gathered, and analyzed business needs• Documented functional and technical requirements• Drew workflows and proposed suitable solutions • Laid out implementation/upgrade plans and monitored progress including all phases of the software development life cycle (development, testing, training, go-live, support, change) Show less

  • Business Systems Manager

    Apr 2018 - Sept 2020

  • Senior Business Systems Analyst

    Feb 2013 - Apr 2018
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  Samuel, Son & Co.

  Aug 2021 - now

  Senior Information Technology Business Analyst

  Engaged in various business automation and data consolidation initiatives. Major achievements: 1. Implementation of Account Receivable and Credit Management SaaS solution (GETPAID by FIS Global). Supported the business throughout Requirements Gathering, Build, UAT and Go Live. Successfully consolidated data from 5 different ERPs (Including D365, IFS and JDE) into one centralized AR Management platform. 2. Roll out of Microsoft Dynamics 365 CRM – SALES, as the enterprise solution, to multiple business units within the organization. Managed multiple scenarios and requirements: • Integration with D365 Finance and Operations and other ERPs• Migration from Salesforce to D365 CRM Show less