Chanel Klein

Experience

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  IAG

  Jan 2007 - Jan 2014

  IAG is a leading Australian based Insurance Company that provides a wide range of general insurance products.Working closely with Marketing, Legal, PR and Sales to execute both NPD projects as well as managing product life-cycle. Product Portfolio: Motor, Caravan & Trailer, Boat,Vintage Veteran & Classic Car. Key Responsibilities include: •Managing the entire product line life cycle from strategic planning to tactical activities across key brands within the Business: NRMA, SGIO, SGIC & RACV. • Creative concept development • Create and drive integrated marketing campaigns from inception to completion • Work closely with Marketing to execute all communication activities and public relations for NPD (marketing material, direct mail, e-marketing, press releases, content for publications)• Project management of multiple high-scale projects (ability to multi-task) including delivery of NRMA, SGIO, SGIC & RACV Motor Insurance PDS and Boat PDS •Writing copy for General Insurance PDSs' and other product customer collateral communications •Budget Management, establishing and management of KPI’s, sales forecasting and demand planning •Manage end to end to end execution of projects including budgets, supplier management, staff, legal obligations • Manage a team of 8-10 Product Design Specialist • Analyse customer, current market conditions and competitor information • Monitor, review and report on all marketing activities and results • Event promotion, management and coordination • Reliably delivered quality outcomes to tight deadlines. Show less

  • National Product Design Manager

    Jan 2012 - Jan 2014

  • Home Insurance Claims Manager

    Jan 2009 - Jan 2012

  • Insurance Specialist Team Manager

    Jan 2008 - Jan 2009

  • Insurance Specialist

    Jan 2007 - Jan 2008
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  GE Capital

  Sept 2014 - Jul 2015

  Senior Manager Product

  Product Portfolio: Consumer Credit Insurer (CCI), Motor, and Travel Insurance • Developed a clear and compelling product strategy for GE Money Customers and partners leveraging GEMI manufactured and 3rd party strategic alliances.• Managed CCI Extensive Market Research and customer insights.• Developed compelling value propositions to enable deep insurance product penetration of the customer base through existing and new channels.• Designed product features from concept to inception in an increasingly regulated market/industry.• Ensured revenue targets are met while ensuring strict adherence to internal and external compliance and regulatory requirements.• Head SME for the delivery of the Complementary Travel Insurance component of much larger Visa Credit Card project. Show less

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  Westpac Group

  Jun 2015 - now

  • Senior Manager - Business & Merchant Acquisition - Cash & Transactional Banking

    Dec 2024 - now

  • Marketing Project Manager

    Feb 2024 - now

  • Marketing Planning Manager

    Jan 2023 - now

  • Stragetic Product Manager

    Jun 2015 - now