Ricardo Crous

Experience

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  Clam Air Cargo

  Jan 1999 - Dec 1999

  Sales Trainee Engineer

  Support to the Sales Department Management with elaboration of proposals, cost-based price analysis and visits to support all the subsidiaries and main Brazilian cargo consolidation centres.

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  Iochpe Maxion S/A

  Jan 2000 - Mar 2001

  Quality Engineer • Automotive Industry

  Key Account Customer for Daimler Chrysler – the biggest company's client – my job was to assure the full attendance to QS–9000 requirements, including paperwork for approval of PPAP, non–conformities management, implementation of continuous PDCA cycles and elaboration of quality performance indicators.

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  Embraer

  Mar 2001 - Nov 2008

  • Invited by Quality Board, I assumed the department management and a team of 20 technicians and engineers;• l led a complete review of all control processes in order to optimizes and keeping reliable the entire measurement system of the company (20K+ instruments).• Worked as SAP key user during ERP migration process (value chain analysis).CALIBRATION LABORATY • EMBRAER CHINA (2005)In 2005, I led the implementation of Calibration Laboratory in China EMBRAER's subsidiary. This included the training of Chinese technicians and qualification of local calibration Lab's as well. Show less • Team Leader of 20 quality technicians, responsible for quality control of 50+ national and international subcontractors;• Support to internal Quality Assurance department, helping to develop and improve the requirements for supplying, control plans and inbound goods inspection;• Management of continuous improvement actions (PDCA process) in the supply chain, optimizing the inbound inspection and reducing in 36% the NCR's.• Visits to national and international suppliers (USA) to carry-out and manage corrective action plans. Show less

  • Customer Support • Delivery Team

    Jun 2007 - Nov 2008

  • Supplier Quality Engineer • Landing Gear System

    Feb 2006 - Jun 2007

  • Calibration & Testing Material Laboratories

    Aug 2004 - Feb 2006

  • Supplier Quality Engineer • Team Leader

    Mar 2001 - Aug 2004
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  Fun 4 Fun Group

  Jul 2006 - Dec 2016

  AV Engineer | Operations Management

  In 2006, I was invited by a group of investors to implement and to develop the AV Systems for a new company in the entertainment business.Motivated by the entrepreneurship and my "like being hands–on" approach, I accepted the invitation and assumed the Operations Management position.MAJOR ACCOMPLISHMENTS:• Evaluation of venue AV needs according to business requirements• Design and development of AV Systems, including diagrams for cabling and wiring connections (DMX, • XLR, RCA, Speak-on, Power-con connections)• Sourcing and acquisition of equipments (sound / lighting / projectors / TV's)• Hands-on installations & setups• Planning and start-up of operations• Training for technical operators as well as tech and maintenance support• Budget management for retrofit (modernization / new AV gears)• Team leadership: expertise in leading and training cohesive functional teams, fully committed with company values and customer needs.RESULTS:• 10+ yrs in operation• 800K+ visits in 2500 accomplished events;• Nearly zero faults on AV System during operations• Opening of 2 new subsidiaries (2013 e 2015) with USD 200K+ on AV investments;• Sponsorship agreements with brands like Heineken, Ambev and Red Bull; Show less

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  STAGE Entertainment

  Jan 2017 - Apr 2020

  AV Engineer | Services Management

  Founded in 2017, the company is focused on Corporate events and Bridal market. As AV Engineer & Services Manager, I contribute with development os strategies and business model of the company:• Market positioning (desk research, market research, unique and different positioning) • Customer profile (study of avatars, research of habits, consumption and lifestyle) • Marketing strategies (inbound marketing, content marketing, digital presence, etc.).• Financial Analysis (ROI, break-even, risk analysis)In addition, I created the entire AV experience of the client:• Design and creation for each event: layout, resources, artists; • Logistics: transport, assembly and disassembly; • Showtime: excellent technical operation; • Team management: training and engagement by aligning company purpose and values. Show less

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  Bet365

  Sept 2020 - now

  • European Customer Service Supervisor

    Jul 2022 - now

  • European Customer Service Team Leader

    Feb 2022 - Jun 2022

  • European Customer Service Instructor

    Jul 2021 - Jan 2022

  • European Customer Account Advisor

    Sept 2020 - Jun 2021