Gregory Fox

Experience

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  Vector Marketing

  Apr 2019 - Aug 2019

  Assistant Manager
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  Accident Fund Insurance Company of America

  Jun 2021 - Aug 2021

  Customer Experience Intern

  - Audited over 1,100 rows of data for categorization and sentiment tuning in Clarabridge, a voice and text analytics software used to analyze incoming call data for the service center and claims teams. This led to over 40 changes in the model, impacting 675,000 records.- Collaborated with other interns throughout the company to create a centralized database to house profiles of the company’s independent agent partners.- Pulled survey data for over 200 surveys across multiple teams and organized the results to streamline the upcoming transition to a new survey vendor.- Used Microsoft Excel to calculate the customer score for injured worker surveys, a key performance indicator representing the experience claimants have throughout their interactions with the company. This metric is reported to executive-level leadership and used in company-wide scorecards. Show less

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  CBRE

  Jun 2022 - Aug 2022

  Cybersecurity Intern

  - Created a PowerBI dashboard with daily security metrics and incident reports utilizing a number of industry-standard technologies.- Revised security incident response runbooks to add clarity and improve efficiency for security analysts.- Delivered a trending report to senior management during an end-of-internship presentation.

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  CBRE

  Jun 2023 - now

  Cybersecurity Engineer

  - Lead engineer responsible for deploying and maintaining both our risk-based vulnerability management and Attack Surface Management (ASM) solutions, integrating various security tools and automating processes to enhance the security posture.- Lead engineer responsible for maintaining and continuously improving our vulnerability scanning solutions. Wrote various scripts to automate the process of identifying our external footprint and updating our external scan ranges on a regular cadence- Developed custom scripts and automation triggers to streamline data harvesting and reporting, saving the team roughly 183 hours of manual work per year.- Collaborated with infrastructure teams to develop and test CIS benchmarked 'golden' images across multiple environments.- Validated bug bounty findings, and drove critical issue remediation, strengthening the overall security framework.- Selected as the mentor for our team's 2024 intern. Show less

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  Tufts University

  Jan 2024 - now

  Founding Cybersecurity Clinician

  Founding member of the Tufts Cybersecurity Clinic that provides pro bono services to non-profits, such as business continuity planning, risk mitigation, source code review, vulnerability assessments, and penetration testing.