Experience

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  Brink’s inc

  Feb 2000 - Sept 2004

  Lead teller

  Performed daily operations in the cash and/or vault areas including but not limited to verification, change order preparation, inventory management, opening and closing of facility and vault check in/out. Resolved issues affecting production. Generated account reports and personally communicated with commercial account holders to address questions and concerns, using phone, email, and conference calls. Researched and investigated teller cash differences, for customer accounts and Federal Reserve deposits. Resolved customer issues. Validated counts and reconcile daily balances at the completion of shift. Ensured maximum product quality in a timely fashion. Ensured activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations. Monitored and reported any deficiencies to Branch Manager. Trained employees and cross-trained and performed other duties as needed. Show less

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  Crothall healthcare

  Jul 2014 - Jan 2017

  Patient flow coordinator

  Used excellent customer service skills to interact with patients and staff in daily cleaning requests. Generated daily schedules and reports to assign duties to run shifts efficiently. Answered housekeeping department call center inquiries and implemented resolutions on daily environmental service issues Inspected and turned over, cleaned discharged rooms in a timely manner for new patient admissions. Performed general office duties using a PC, copier machine, fax, and multi-line phone system. Supervised a team of fifteen or more housekeepers. Filled in on housekeeping cleaning duties when needed. Show less

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  Ace cash express

  Oct 2017 - Apr 2018

  Manager

  Provided comprehensive financial services to customers. Oversaw personnel and service operations at the ACE Cash Express location. Completed check cashing and retail transactions using a computer-based POS system. Responsible for cash handling and effectively meeting patron needs, filing reports, and verifying monetary amounts in safes. General office work and clerical duties, including answering customer phone inquiries. Collaborated directly with customers to deliver services provided for check cashing and maintained store safety and security, to maximize profits, and manage inventory. Show less

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  Nexrep, llc

  Apr 2019 - Jan 2021

  Customer service representative - remote worker

  Used effective communication and outstanding customer service skills to assist with customer concerns. Kept organized and used excellent time management skills to answer customer questions. Used clerical knowledge and proficient MS Office skills to complete customer request tickets with strong attention to detail. Completed work orders and customer ticket inquiries utilizing phone, Emails, and Chat. Operated PC using Zendesk, Slack, and company programs and software to resolve account issues and concerns. Show less

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  Telus international ai data solutions

  Jul 2019 - Sept 2023

  Search engine evaluator - remote

  Ad Evaluation for an online search service. Analyzed and provided feedback on online advertisements found in search engine results. Maintained a consistent schedule to meet deadlines. Evaluated the relevance to the search terms used on inquiries using observation and data entry. Fact-checker for an algorithm. Performed general office work using a PC and internet services.

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  Metropolitan healthcare services, inc.

  Oct 2023 - May 2024

  Patient safety associate

  Monitored progress and documented any patient health status changes, keeping the healthcare team updated. Logged patient files with current information about behaviors and other data relevant to their treatment planning. Offered support for the patient's mental and emotional needs to enhance physical outcomes and overall happiness. Wiped down equipment with proper cleaning products after each patient's transport to reduce instances of infection. Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming, and toileting. Interacted effectively with patients, families, staff, and other hospital department staff to deliver a high level of customer service and teamwork. Transported patients to and from daily activities and testing and performed essential ambulatory care. Show less

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  City of alexandria, virginia

  Feb 2024 - now

  Administrative support iv