Experience

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  Vodacom congo (rdc) s.a

  Nov 2015 - Jun 2017

  Customer care specialist

  DUTIES AND RESPOSABILITIES :- Answering phones from customers professionally and responding to customer inquiries and complaints.- Researching required information using available resources.- Handling and resolving customer complaints regarding product sales to customer service problems.- Providing customers with the organization’s service and product information.- Processing forms, orders, and applications requested by the customers.- Identifying, escalating priority issues and reporting to the high-level management.- Routing inbound calls to the appropriate resources.- Following up complicated customer calls where required.- Completing call notes and call reports as necessary and updating them in the CRM.- Obtaining and evaluating all relevant data to handle complaints and inquiries.- Recording details of comments, inquiries, complaints, and actions taken.- Managing administration, communicating and coordinating with internal departments.Other duties as assigned. Show less

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  Vodacom congo (rdc) s.a

  May 2018 - Jun 2018

  Vodacom 4g representative

  DUTIES :- Home visit to facilitate 4G SIM for HVC (High Value Customer);- Backup of data during the migration- Facilitate obtaining a 4G SIM at VODASHOP LIMETE- Build customer loyalty;- Carry out the manual setting of the cellular connection- Make a concise, clear and accurate daily report to the supervisor.

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  Orange rdc

  Jun 2018 - Dec 2020

  Customer service advisor

  RESPONSABILITIES : - Handle customer enquiries, answering any questions and queries in face- Provide support and comprehensive product / service information to customers- Build relationships with customers- Assist customers in making purchasing decisions- Look for cross-selling opportunities to increase individual purchase value and overall sales- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customersetc..

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  Orioncom

  Mar 2021 - Nov 2021

  Sales representative

  DUTIES :- Present, promote and sell products/services using solid arguments to existing and prospective customers- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs- Establish, develop and maintain positive business and customer relationships- Reach out to customer leads through cold calling- Expedite the resolution of customer problems and complaints to maximize satisfaction- Achieve agreed upon sales targets and outcomes within schedule- Coordinate sales effort with team members and other departments- Analyze the territory/market’s potential, track sales and status reports- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.- Keep abreast of best practices and promotional trends- Continuously improve through feedbacketc... Show less

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  Huawei

  Nov 2021 - now

  Account manager

  1. Follow up the E2E process of customer relationship development and project implementation, and the achievement of market targets, sales targets, collection targets of the account dept and the improvement of customer relationship. 2. Be able to understand and guide customer requirements. Be able to gain insight into customer pain points and requirements, effectively present solutions, influence customer decision-making, and guide customer's willingness to purchase. 3. Have the capability of building and improving customer relationships with executives, and support the success of company projects and the achievement of sales targets. Guide and assist in the proper handling of negative events. 4. Determine market objectives and strategies by organizing comprehensive market analysis (industry, customer, competition and opportunity), and participate in developing and implementing the customer relationship plan. Show less